Senior AWS Connect Engineer/Developer
6 months ago
Position Description:
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Node.js, Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
Education:
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 7+ years of experience
- Must be able to obtain and maintain a Public Trust. Contract requirement.
-
Senior Web Developer
3 weeks ago
Woodlawn, Maryland, United States Centurion Consulting Group, LLC Full timeJob Title: Senior Web DeveloperAbout the RoleWe are seeking an experienced Senior Full Stack Developer to join our team at Centurion Consulting Group, LLC. This role requires strong technical skills and experience working on complex software development projects using NodeJS, ReactJS, and other modern technologies.Salary: $110,000 - $160,000 per year,...
-
Senior Network Engineer
19 hours ago
Woodlawn, United States Techno Talent Inc Full timeNetwork Engineer Level II (CCNP)Location: Woodlawn, MD (2 days a week onsite)Duration: Long TermDescription of Work:This Network Engineer Level II will be working on innovative network design and operations. This position will support various customers within Health Solutions. This is an excellent opportunity to learn, grow, and be a part of a first-class...
-
Full Stack Developer
1 month ago
Woodlawn, United States Centurion Consulting Group, LLC Full timeWe are hiring for a Sr Full Stack (React / Node) Developer to support a multi-year federal program in Woodlawn, MD. Successful candidate must be able to work 2-3 days ONSITE at the government facility. Candidates must be within a 2 hour commuting radius of government onsite facility.Key Required Skills: React, Node, Redux, Mobx, Flux, Typescript, and...
-
Network Engineer
1 day ago
Woodlawn, United States DigiTran Technologies Inc. Full timeNetwork Engineer Level II (CCNP)Location: Woodlawn, MDDuration: Long TermDescription of Work:This Network Engineer Level II will be working on innovative network design and operations. This position will support various customers within Health Solutions. This is an excellent opportunity to learn, grow, and be a part of a first-class organization working on...
-
Systems - Linux Platform Engineer
1 week ago
Woodlawn, United States Quadrant Inc Full timeJob ID: 24-04343 Linux Platform Engineer Woodlawn, MD Pay From: $50 per hour MUST: Must be able to obtain and maintain a US Public Trust clearance Experienced Linux platform engineer 5+ years of experience as Linux engineer Experience with hands-on RHEL 6/7/8 installation, configuration, server patching and upgrading experience required ...
-
Senior Financial Decision Support Specialist
2 weeks ago
Woodlawn, Maryland, United States University of Maryland Medical Center Baltimore Washington Full timeAt the University of Maryland Medical Center Baltimore Washington, we are seeking a Senior Financial Decision Support Specialist to join our team. This is a critical role that requires a high degree of financial acumen and analytical skills.About the RoleThe Senior Financial Decision Support Specialist will be responsible for providing financial planning and...
-
Woodlawn, Maryland, United States BAYADA Home Health Care Full timeTherapist Role OverviewBAYADA Home Health Care seeks a dedicated and compassionate Senior Home Health Therapist to join our team in Woodlawn, Maryland.About the PositionThis full-time opportunity involves performing home health visits for adult and geriatric clients in designated territories throughout Baltimore City. As a senior therapist, you will be an...
-
Full Stack Architect
3 weeks ago
Woodlawn, Maryland, United States Centurion Consulting Group, LLC Full timeJob Title: Full Stack ArchitectAbout the CompanyCenturion Consulting Group, LLC is a leading provider of consulting services to the government and private sectors. We are seeking an experienced Senior Full Stack Developer to join our team and lead the design, development, and deployment of next-generation web applications using NodeJS, ReactJS, and other...
-
woodlawn, United States Department Of Health And Human Services Full timeDutiesPrepare short, intermediate, and long-range plans for the improvement of various policies and programs.Develop projects that result in recommendations/solutions to challenges in developing reliable evidence through emerging clinical study designs.Prepare or directs the preparation of written communications to address complex and comprehensive...
-
Manpower | Production Manager | woodlawn, md
2 weeks ago
woodlawn, United States Manpower Full timeWe are partnering with a manufacturing company located near Woodlawn, MD for a direct hire Production Manager role.Key responsibilities include production output management, employee management/mentoring/training, and continuous improvement and process flow evaluation/implementation. This company is well-established, but newer to the US. This is a great...
-
Production Manager
2 weeks ago
Woodlawn, United States Manpower Full timeWe are partnering with a manufacturing company located near Woodlawn, MD for a direct hire Production Manager role.Key responsibilities include production output management, employee management/mentoring/training, and continuous improvement and process flow evaluation/implementation. This company is well-established, but newer to the US. This is a great...
-
Manpower | Production Manager | woodlawn, md
2 weeks ago
woodlawn, United States Manpower Full timeWe are partnering with a manufacturing company located near Woodlawn, MD for a direct hire Production Manager role.Key responsibilities include production output management, employee management/mentoring/training, and continuous improvement and process flow evaluation/implementation. This company is well-established, but newer to the US. This is a great...
-
Social Scientist Research Analyst
6 days ago
Woodlawn, United States U.S. Department of Health and Human Services (HHS Careers) Full timeSummary This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Minority Health.As a Social Scientist Research Analyst, GS-0101-11/12, you will perform program and policy analyses of services. Duties Develop and analyze program operations. Develop and conduct analyses to identify...
-
Utility Locator
3 weeks ago
Woodlawn, United States Utiliquest Full timeDiscover a more connected career with UtiliQuest At UtiliQuest, as a Utility Locator, you'll learn safety rules and techniques to find underground utility lines. You'll work with experienced locators, use special tools, and record findings to ensure construction projects are safe and efficient. UtiliQuest supports utility operators throughout America to...
-
Utility Locator
3 weeks ago
Woodlawn, United States Utiliquest Full timeDiscover a more connected career with UtiliQuest At UtiliQuest, as a Utility Locator, you'll learn safety rules and techniques to find underground utility lines. You'll work with experienced locators, use special tools, and record findings to ensure construction projects are safe and efficient. UtiliQuest supports utility operators throughout America to...
-
Utility Locator
3 weeks ago
Woodlawn, United States Utiliquest Full timeDiscover a more connected career with UtiliQuestAt UtiliQuest, as a Utility Locator, you'll learn safety rules and techniques to find underground utility lines. You'll work with experienced locators, use special tools, and record findings to ensure construction projects are safe and efficient. UtiliQuest supports utility operators throughout America to...
-
Utility Locator
3 weeks ago
Woodlawn, United States Utiliquest Full timeDiscover a more connected career with UtiliQuestAt UtiliQuest, as a Utility Locator, you'll learn safety rules and techniques to find underground utility lines. You'll work with experienced locators, use special tools, and record findings to ensure construction projects are safe and efficient. UtiliQuest supports utility operators throughout America to...
-
woodlawn, United States Department Of Health And Human Services Full timeDutiesLeads major developmental efforts and critical projects and acts as a liaison with other CMS components and outside agencies on major initiatives.Serves as a technical and actuarial expert, exercising significant responsibility for providing authoritative advisory services to senior level managers within and outside of the Federal government on a...
-
IT Technical Coordinator
3 weeks ago
Woodlawn, Maryland, United States Insight Global Full timeJob Description:We are seeking an IT Technical Coordinator to support our government customers in Woodlawn, MD. This role will involve:Preparing documentation, status reports, work plans, and service tickets.Assisting in the development of quotes and rough order of magnitude (ROM) documents.Maintaining multiple tracker databases daily.Collaborating with the...
-
Information Systems Security Officer
4 months ago
Woodlawn, United States Soliel Full timeJob Type Full-time Description Soliel is an accomplished and innovative Woman Owned Small Business (WOSB) delivering IT engineering and critical mission support services to the public sectors. Over the years, Soliel’s team of technical experts has consistently delivered outstanding innovative solutions and services that meet or exceed customer expectations...