IT Technical Coordinator

We are seeking an IT Technical Coordinator to support our government customers in Woodlawn, MD. This role will involve:

• Preparing documentation, status reports, work plans, and service tickets.
• Assisting in the development of quotes and rough order of magnitude (ROM) documents.
• Maintaining multiple tracker databases daily.
• Collaborating with the Service Team to ensure all quotes include parts and applicable labor and other direct costs (ODC).
• Coordinating service visits with subcontractors and technicians – dispatching for field work.
• Ensuring service completion and paperwork submission to customers.
• Interfacing with subcontractors, project managers, engineers, procurement personnel, contract administrators, and other staff on program planning and controls issues or requests.
• Maintaining program records and database files.
• Coordinating program travel when necessary.
• Maintaining content in the program management information system and SharePoint.
• Assisting with program scheduling activities.
• Performing administrative duties as assigned.
• Implementing program administrative policies and procedures.
• Creating and tracking program change order requests and billable service requests or quotes.

Requirements:

• 1+ years of experience as an administrative assistant, project support, or similar role.
• 1+ year of Tier 1 or Tier 2 Helpdesk support experience.
• Experience with administrative operations (word processing, spreadsheets, scheduling, reporting, recordkeeping, SharePoint).
• Strong written and verbal communication skills.
• Proficient in Microsoft Word, Microsoft Outlook, and PowerPoint (Must have Excel – Pivot Table, V-lookup experience).
• Ability to work in a fast-paced, dynamic work environment.
• Ability to multitask and prioritize assignments to accommodate program goals.
• Ability to obtain a public trust clearance.

Bonus Requirements:

• Associates or bachelor's degree.
• Technical knowledge of electronic security systems and/or IP networking.

This is a full-time position with a salary range of $55,000 - $70,000 per year, depending on experience.