Service Manager
4 weeks ago
Service Manager - Arapahoe Hyundai
9899 E Arapahoe Rd, Centennial, CO 80112, USA Req #5016 Thursday, October 24, 2024About Asbury
Arapahoe is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.
Arapahoe Hyundai is seeking an experienced Service Manager to join their team.
Previous automotive Service Management Hyundai experience is required.
Compensation: $175-$250k annually based on service volume achieved
Work Hours: Full Time work schedule.
Pay and Recognition:
Paid holidays & paid time off Paid training Holiday matchInsurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company matchLearning and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunitiesAdditional advantages:
Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunitiesJob Description Summary
DUTIES AND RESPONSIBILITIES
The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
Manage employee schedules and pay plans Forecast goals and objectives for the department and strive to meet them Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner Attend manager meetings and conduct service department meetings Prepare and administer an annual operating budget for the service department Maintain Asbury's specified service customer pay gross profit growth Maintain technician proficiency as specified by Asbury standards Partner with technical schools to recruit technicians Partner with OEM and other third party vendors Handle and resolve customer complaints Motivate, train, develop and reward employees Communicate with customers about maintenance and service work needed effectively Continue to maintain Asbury's value, quality, and integrity Provide and maintain a safe work place and environment for employees and customers Other duties to be determined by management Strong customer service skills are a must Must be able to manage a team, motivate and develop Experience with CDK or other automotive software required Strong technical aptitude is required Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop Must have 3+ years as an automotive Service Writer/Service Assistant Manager Previous automotive Service Management experience is required Must be able to manage in a fast paced work environmentSKILLS AND REQUIREMENTS
High school diploma or General Education degree (GED) in addition to 4-10 years related experience and/or training; or equivalent combination of education and experience. English language required (Bilingual a plus) Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Valid Driver’s License The employee typically works in an office and shop environment and uses a computer, telephone, mobile phone and other office equipment as needed to perform duties. Contact with the public in various environments may risk exposure to contagious diseases or contact with domestic animals. Must be able to pass pre employment screening (background and drug.) Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled. Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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