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Benefits Account Manager

2 months ago

Canandaigua, United States SimcoHR Full time

Summary:

The Benefits Account Manager is a client-facing role that provides support to the Benefits Consultant in the handling and implementation of their strategic planning for our clients. The BAM is well versed in all aspects of benefit administration, open enrollment and employee compensation programs for our client organizations. This position works closely with prospective and existing clients to help understand their specific business needs as it pertains to employee benefits. BAMs are also key players in identifying gaps in customers' existing coverages and strive to offer suitable, cost-effective solutions using top carriers in the market. This Benefits Account Manager will also source benefit plans designed to help customers with their compliance needs. It is also their objective to assist in retaining the current book of business.


Responsibilities:

  • Collaborate in the production of effective marketing proposals for new and existing clients; assist with the implementation of new clients and new lines of business for existing clients; ensure renewal information from carriers is received in a timely manner; work with clients for smooth transitions
  • Develop and cultivate strong relationships with all Simco clients, partners and carriers
  • Nurture a positive working environment focused on teamwork, communication and respectful consideration of others
  • Collaborate with other verticals in coordination with the Benefits Consultants and Team Leads
  • Develop and monitor overall strategies, systems, tactics and procedures across the organization related to benefits administration
  • Evaluate and provide recommendations to customers regarding selection of employee benefit insurance policies/plans, including but not limited to: Medical, Dental, Vision, ancillary products, HRA, HSA, FSA, DBL/PFL, COBRA, EAP and Wellness Programs
  • Leverage every client touchpoint as an opportunity to create value for the client by evaluating a customer's lack of employee benefit offerings, current benefit plans and assessing the need for possible additional benefit offerings
  • Coordinate with insurance providers on behalf of our own organization for employee benefits offerings and roll-out management approved programs to employees during Open Enrollment through a presentation, enrollment kits, education and Q&A session
  • Work with carriers to obtain claims information, quotes, plan design information and marketing materials and be able to interpret and analyze this information
  • Maintain confidentiality in regards to sensitive employee and customer information
  • Accountable for a comprehensive understanding of benefits plans, policies, HR and benefits insurance laws and regulations, and the benefits insurance industry and market trends

Duties/activities include, but are not limited to:

  • Participate in client meetings and/or sales calls with consultants, employee enrollment meetings and all departmental meetings; prepare for meetings in advance
  • Educate customers and their employees on products and services
  • Make decisions and help solve problems in relation to benefit plan questions and issues
  • Assemble draft and final form request for proposals and summary of all marketing proposals
  • Work with Benefits Consultants and staff to ensure completion of all group renewals and related marketing materials, including participant meeting attendance
  • Service clients which may include resolution of claims, enrollment, billing and eligibility issues; respond to inquiries relating to benefits
  • Record all relevant information in the data management system as defined by processes and workflows
  • Communicate effectively with customers, management, support teams and specialists in execution of benefits contracts and to ensure completion of activities in a timely manner
  • Consistently stay up to date on all required licensing, credentialing, training, system and product enhancements and service changes
  • Develop, implement, and maintain analytics reporting to management and provide activity results through metrics/scorecards
  • Perform other duties and actions as required by Simco

Qualifications:

  • Associate degree in HR, Business or equivalent education in related field required, Bachelor's Degree strongly preferred
  • 5-7 years of Benefits Administration experience required
  • Valid NYS Life, Accident & Health License required
  • SHRM or related certifications are strongly preferred
  • Strong proficiency in Microsoft Office Suite, particularly Excel
  • Competence to build and effectively manage interpersonal relationships at all levels of the company and with external clients and carriers
  • Solid understanding of various benefit plans, related laws and regulations
  • Knowledge of benefits administration systems required. isolved, Zywave/Brokerage Builder experience or knowledge a plus
  • Strong ability to meet deadlines and be results driven
  • Must be professional and outgoing and possess sound interpersonal and excellent time management skills
  • Should be enthusiastic, highly self-motivated, and be capable of working independently as well as in a team environment
  • A detail-oriented individual with expert-level presentation and active listening skills is required
  • This is a full-time, hourly position with an annual pay range of $50-$65k. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Must have a US work authorization and reliable transportation for periodic regional day travel due to client site visits

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