Onyx- Liink Client Success- Payments- Associate

4 weeks ago

New York, United States JPMorgan Chase & Co. Full time
Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers’ trust during crucial onboarding moments. As a Client Success Associate in Liink by . Morgan, you support our clients throughout their journeys with our products. As a core contributor of the team, you are responsible for customer onboarding, adoption, and beyond, working closely with the Client Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction. Liink's Client Success (CS) team manages all Liink application client implementations and internal strategic business initiatives. As a Client Success Associate, you will be leading client technical implementation and account management of the clients once they are live on the network. You will be working closely with participants Implementation Lead, and Engineering, Product, Operations team across internal and client’s organizations. The onboarding and client management are incredibly important in the success of our clients and our strategy, and you will be expected to provide world-class service and support to make it all possible. You may also be asked to lead strategic projects with business partners to drive operational efficiency or improve client experience.
Job responsibilities Executes product adoption, expansion, and retention activities to support a healthy customer base Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs Tracks and analyzes key success metrics to measure customer health and identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity Planning, scheduling, and management of client technical implementation project timelines; regularly communicate project status to internal stakeholders and clients Provide technical and product expertise to customers enabling comprehensive solution to be implemented during participant onboarding process Manage ongoing client inquiries and service issues Operationalize new and existing policies, processes, and procedures with the Liink Product team and cross-functional partners such as Legal, Compliance, Risk, Cyber, Technology Manage collateral creation and maintenance of client-facing documentation (. technical implementation forms, network permissioning requests, Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in customer success or a relevant domain area Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps Experience of working in financial services, ideally in product or program management functions Experience in a client facing and / or technology focused role where business experience and technical acumen was combined Excellent communication skills and proven ability to manage stakeholders, timely escalations, project timelines.  Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease Execution focused, action-oriented and adaptable to meet the evolving needs of a high-growth and fast paced organization  Proficient in Salesforce, Confluence, Jira, and Microsoft Office Suite Preferred qualifications, capabilities, and skills Experience in leading project management, agile project delivery, and large-scale technical implementation across various internal teams General knowledge of Application Programming Interface (API)

  • Onyx Coin Systems- Product Manager- Payments

    3 days ago

    New York, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer...

  • Check Match Product Manager- Associate

    3 weeks ago

    New York, United States JPMorgan Chase & Co. Full time

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in CheckMatch, you contribute to the team by leveraging your expertise in product development and optimization to make a...

  • Client Success Associate

    3 weeks ago

    New York, United States CareerBuilder Full time

    Client Services Success Associate Stamford based growing technology company looking to fill an immediate position within the Client Services team. Excellent opportunity for growth in organization with tenure. Gain experience working with and securing relationships with the expanding non-profit client base served through the technology platform. Hybrid work...

  • Associate Director

    3 weeks ago

    New York, United States Training The Street Full time

    Training The Street (TTS) is the world's leading financial learning services company offering targeted and customized training courses to corporate and educational clients. Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation techniques and financial modeling...

  • Product Delivery Associate-payments

    6 days ago

    New York, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. As a Product Delivery Associate in Omnichannel Solutions, you enable the release of products and...

  • Client Success Manager

    2 weeks ago

    New York, United States Datamaran Full time

    Client Success ManagerDatamaran is a dynamic and fast-growing company that provides innovative software solutions for ESG (Environmental, Social, and Governance) management. We are looking for a talented and passionate Client Success Manager to join our team and help our clients succeed in their ESG journey.About the role:As a Client Success Manager, you...

  • Client Success Manager

    3 weeks ago

    New York, United States Datamaran Full time

    Job DescriptionJob DescriptionClient Success ManagerDatamaran is a dynamic and fast-growing company that provides innovative software solutions for ESG (Environmental, Social, and Governance) management. We are looking for a talented and passionate Client Success Manager to join our team and help our clients succeed in their ESG journey.About the role:As a...

  • Client Success Manager

    3 weeks ago

    New York County, New York, United States Datamaran Full time

    Client Success Manager Datamaran is a dynamic and fast-growing company that provides innovative software solutions for ESG (Environmental, Social, and Governance) management. We are looking for a talented and passionate Client Success Manager to join our team and help our clients succeed in their ESG journey. About the role: As a Client Success Manager,...

  • Client Success Manager

    2 weeks ago

    New York, New York, United States Vidmob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Customer Success Associate

    7 days ago

    New York, United States Sky IT Group Full time

    Customer Success Associate (Business Analyst) - SKYPADAbout Sky IT:Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...

  • Customer Success Associate

    3 weeks ago

    New York, United States Sky IT Group Full time

    Customer Success Associate (Business Analyst) - SKYPADAbout Sky IT:Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...

  • Customer Success Associate

    2 days ago

    New York, United States Sky IT Group Full time

    Customer Success Associate (Business Analyst) - SKYPAD About Sky IT: Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the worlds most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...

  • Customer Success Associate

    3 weeks ago

    New York, United States Sky IT Group Full time

    Customer Success Associate (Business Analyst) - SKYPADAbout Sky IT:Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...

  • Client Success Specialist

    3 weeks ago

    New York County, New York, United States Broadway Support Services Full time

    About Us: Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...

  • Client Success Manager

    1 week ago

    New York, United States Vidmob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and...

  • Account Executive

    4 days ago

    New York, United States PingPong Payments Full time

    PingPong is looking for a focused and customer driven Account Executive. The successful candidate must be highly organized, self-starting and possess a high bias for action. Prior experience and knowledge of cross border payments and fin-tech is a plus. An ideal candidate should be comfortable working independently and enjoy solving problems in an ambiguous...

  • Account Executive

    4 minutes ago

    New York, United States PingPong Payments Full time

    PingPong is looking for a focused and customer driven Account Executive. The successful candidate must be highly organized, self-starting and possess a high bias for action. Prior experience and knowledge of cross border payments and fin-tech is a plus. An ideal candidate should be comfortable working independently and enjoy solving problems in an ambiguous...

  • Business Development Manager

    3 weeks ago

    New York, United States PingPong Payments Full time

    PingPong is looking for a focused and customer obsessed Business Development Director. This role will be a part of the launch team and hence contribute strategically to grow our business in North America. It will be based in New York, New York requiring travel both domestically and internationally as needed for establishing the necessary business...

  • Director, Client Success

    4 weeks ago

    New York County, New York, United States Publicis Media Full time

    Job Description A Director, Client Success who will bridge the gap between our product and Agency client teams for our media OS suite of products.  The candidate will be responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage.  The position will...

  • Client Success Manager

    3 days ago

    New York, United States Future Publishing Full time

    Are you proficient in project management / client services in the digital media and branded content space and passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for custom programs? Do you have experience in working cross-functionally with teams such as Sales, Account Management, Video, Branded Content,...