Outbound Customer Service Representative

3 weeks ago

Greenwood Village, United States TEKsystems Full time

TEKsystems has a new opportunity for a fully-remote outbound customer service representative. Please apply if you have prior customer service experience, are comfortable with making mostly outbound calls, and have a quiet workspace.

This position starts as an 8-week contract with the potential to go through February 2025 based on performance and business needs, also potential to be brought back for future projects.

Description:

-Shareholder communications includes inbound, outbound, and email response

-This is a contested proxy meeting where one side has said I don’t believe management is doing the right thing for the shareholders, and we need to fire them and here are the replacements to run the Board of Directors to replace management.

-The job is to say that the information you received asking you to vote is not accurate, and they are not caring about you as an individual investor. They will then direct them where they can vote moving forward.

-Getting the message out that says ignore what you are getting from the other side, management has your best interest in mind.

-30 calls/hour using autodialer, lots of voicemails, approximately 240 outbound calls each 8 hour shift.

2 shift times

9am-5pm EST M-F, approximately 37 hours/week, optional overtime 6pm-11pm EST M-Th and Saturday 12pm-6pm EST, approximately 26 hours/week

Extra hours can be requested (starting at 3pm for the 2nd shift instead of 6, midnight hours, 12pm-8pm on Saturday, or 6pm-12pm on Friday)

All hours are EST time

Additional Skills & Qualifications:

MUST HAVE:

-HS Diploma or GED required

-6 months+ years of customer service, data entry, etc. experience

Equipment Requirements:

-MacBook or Windows (10 or 11

-Headsets – need USB headsets

-Dual monitors are preferred but not required

-Internet Speed: 50 upload/10 download

Experience Level:

Entry Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, Dental & Vision 401(k)/Roth Basic/Supplemental Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Company Paid Time off or State Sick Leave

Posting End Date: September 9th

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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