U.S. Payroll Delivery Senior Manager

3 weeks ago

Kansas City, United States Deloitte Full time

Position Summary

Are you a detail-oriented individual seeking a new opportunity to leverage your skills with a great organization? If so, we are looking for an accomplished, energetic Payroll professional to lead our Payroll teams that serve our large and complex clients.

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients. 

Work You’ll Do

As a US Payroll Delivery Senior Manager, you will be responsible for managing the team that supports the end-to-end payroll processes for our clients that are running US payroll on an in-house cloud solution. This role will be aligned with our most complex clients who will have requirements to serve tens to hundreds of thousands of employees in multiple states, both union and non-union, hourly, and salaried and spread across multiple business units.

As a payroll leader you will be responsible for ensuring the quality-of-service delivery to our clients. This could include supporting the client with the various components of the payroll process including the accuracy and timeliness of payments and reporting, researching and resolving payroll issues, and ensuring compliance with company policies as well as federal, state and local wage and tax laws and some international laws. 

You will also be a key member of our leadership team which means you will be required to help with the strategic planning and growth of our practice. You will also provide input into how to best select, develop and grow our people.

This critical position demands meticulous attention to detail and a commitment to delivering excellent customer service to both internal and external customers.

Responsibilities will include:  

Manage the relationships with our clients’ payroll organizations and be their trusted partner in delivering quality payroll services and accurate payroll outcomes. Manage our teams and ensure the timely processing of weekly payrolls for over hundreds of thousands of employees, guaranteeing accuracy and addressing any issues with prompt and courteous customer service. Manage internal controls procedures within the department, collaborate with auditors, and facilitate compliance with regulatory agencies. Support the timely filing of federal and state withholding, year-end reporting obligations, and other statutory requirements. Understanding our clients’ business needs and their processes in order to best integrate Deloitte into their operating models Collaborate with internal stakeholders and external clients to optimize payroll and time administration processes. Responsible for timely resolution of all escalated issues and employee inquiries related to pay. Ensure our team appropriately handles garnishments and liaise with third-party providers for seamless processing. Partner with the client team, client vendors and/or other Deloitte teams to coordinate payroll system enhancements and updates and ensure proper testing and implementation. Actively participate as a practice leader by supporting the growth of the practice and our people. Other duties as assigned. 

Required Qualifications:

Bachelor's degree Minimum of ten (10) years’ experience with high-volume payroll processing (on-cycle and off-cycle) Minimum of five (5) years’ experience with a Cloud Payroll solution (Oracle, Workday, or SuccessFactors) Certified Professional Payroll Certification (CPP) Minimum of ten (10) years’ experience with federal and state wage and hour laws including the Fair Labor Standards Act (FLSA), taxes, deductions, and garnishments Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Qualifications:

Experience with Oracle HCM Cloud Experience with Time Management systems Ability to work flexible hours and be available on short notice Excellent verbal and written communication skills Strong analytical skills Strong attention to detail Proficient in Microsoft Office Suite of products

Information for applicants with a need for accommodation:

About Deloitte Consulting’s Human Capital as a Service
Human Capital as a Service (HCAS) is focused on developing and delivering a Human Capital Platform of products and research, enabling digital organization and helping clients improve their performance and better adapt to disruption in their business. HCAS delivers insights to clients through a modern, digital destination for employees, managers, and HR Professionals. This offering helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce.

Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Davenport, Dayton, Des Moines, Detroit, Fort Worth, Grand Rapids, Harrisburg, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Nashville, New Orleans, Philadelphia, Pittsburgh, Portland, Raleigh, Richmond, Rosslyn, Salt Lake City, San Antonio, St. Louis, Stamford, Tampa, Tulsa, Washington DC

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

For more information about Human Capital, visit our landing page at:

#HC24 #HCaaS24

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

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