Customer Service Rep
1 month ago
Salary: $20/hour + CommissionBenefits:
- Medical, Dental, and Vision insurance
- 401(K) with company match
- Exclusive Product Discounts
- Paid Time Off
Key Responsibilities:
- Resolve customer inquiries, process orders, and maintain customer account details.
- Follow company protocols, aiming to enhance department efficiency.
- Build strong relationships with customers and internal sales teams, offering proactive sales support.
- Handle customer inquiries via phone and in-person interactions.
- Schedule and bill services, deliveries, and installations; coordinate with service/operations managers.
- Process payments and maintain accurate internal reports.
- Make outbound calls to customers for service scheduling and offering maintenance plans.
- Perform outbound collection calls and manage over-the-counter orders.
- Address customer complaints, ensuring resolutions are met.
- Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
- Complete contract forms, process address changes, and manage service discontinuation requests.
- Refer unresolved grievances to designated departments for further investigation.
- Manage billing for services and arrange deposits or payments as necessary.
- Contact customers to provide information on inquiries, claim investigations, or adjustments.
- Upsell additional services or products.
- Assist with any other duties assigned by the General Manager.
Minimum Requirements:
- 1+ years of customer service experience
- High school diploma or GED
- Proficiency with Microsoft Word and Excel
- Data entry experience
- Customer service experience, ideally in a sales or marketing environment
Essential Skills:
- Computer proficiency with Microsoft Office (Excel and Word)
- Familiarity with Windows OS
- Ability to learn a proprietary customer service system
- Strong interpersonal and communication skills (both verbal and written)
- Professional phone etiquette
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
-
Customer Service Team Member
2 months ago
Troy, United States McDonald's Full timeMcDonald's - 322 ALBEMARLE RD [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are served...
-
Customer Service Rep
6 days ago
Troy, United States Sterling Engineering Full timeJob Description Customer Service Clerk Location: Troy, NY Salary: $20/hour + Commission Benefits: Medical, Dental, and Vision insurance 401(K) with company match Exclusive Product Discounts Paid Time Off Key Responsibilities: Resolve customer inquiries, process orders, and maintain customer account details. Follow company protocols, aiming to enhance...
-
Customer Service Rep
6 months ago
Troy, United States ITW Full timeCompany Description At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating...
-
Customer Service Liaison for Wholesale Fashion
2 weeks ago
Troy, Michigan, United States AUTUMN CASHMERE INC Full timeAt Autumn Cashmere Inc, we are seeking a highly skilled and experienced Client Service Representative to join our team in Troy, MI. This is an exciting opportunity to gain valuable experience in the contemporary wholesale market.Job SummaryThe Client Service Representative will be responsible for working directly with sales reps and stores both domestically...
-
Customer Care Supervisor
2 months ago
Troy, United States Hobart Service Full timeJob DescriptionSUMMARYThe Customer Care Supervisor will be responsible for the daily supervision and coaching of direct reports, some located remotely across shifts, ensuring a positive customer service experience for Customers. The Customer Care Supervisor will build a strong team and shape staff behaviors to accomplish desired department performance...
-
Customer Service Representative
4 days ago
Troy, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at our Store 4158 located at 1334 S Brundidge St Troy, AL 36081.The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player...
-
Customer Service Representative
5 days ago
Troy, United States John Ray and Sons Full timeAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...
-
Customer Service Agents
6 months ago
Troy, United States Group Management Services Full timeSunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns. Here at Sunroof Express, we take pride in fostering a work...
-
Customer Service Associate
2 weeks ago
Troy, Pennsylvania, United States Family Dollar Full timeCustomer Service Representative Job Description At Family Dollar, we are seeking a skilled Customer Service Representative to join our retail team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing excellent customer service. Key Responsibilities:Deliver exceptional customer experiences: Provide...
-
Customer Service Associate
7 days ago
Troy, Michigan, United States Walmart Full timeIn this Customer Service Associate role at Walmart, you will have the opportunity to work in a dynamic retail environment and interact with customers on a daily basis.The estimated hourly wage for this position is between $14 and $26, and you will be required to review customer orders, locate merchandise on the sales floor, and ensure accurate order...
-
Customer Service Ambassador
2 weeks ago
Troy, Ohio, United States Outback Steakhouse Full timeAbout Us: Outback Steakhouse is a leading casual dining restaurant chain known for its high-quality steaks and excellent service. Job Description: We are seeking a skilled Customer Service Ambassador to join our team. In this role, you will be responsible for providing exceptional customer service, creating a warm and welcoming atmosphere for guests, and...
-
Customer Service Representative
3 months ago
Troy, United States Refloor Full timeCustomer Service Representative Join our team as an Customer Service Representative, where you will be at the forefront of delivering exceptional experiences to our customers. Your role involves oversight of in-home installation projects and collaborating with installers and customers to ensure a seamless experience. Take your career to the next level! At...
-
Customer Service Representative
2 months ago
Troy, United States Circle K Full timeCircle K - 536 Edwardsville Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
2 days ago
Troy, United States Suburban Automotive Services Full timeSuburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop. Suburban Accessories is the country's largest OEM accessories distributor. We sell and deliver GM and Ford accessories to authorized dealers across the Midwest and Florida. We also...
-
Customer Service Representative
2 weeks ago
Troy, Michigan, United States Domino's Franchise Full timeJob DescriptionAt Domino’s Franchise, we’re looking for a skilled Customer Service Representative to join our team.Main Responsibilities:Answering customer calls and resolving queries in a timely and professional mannerProviding excellent customer service and ensuring customer satisfactionLabeling boxes and packaging products for deliveryOperating...
-
Customer Service Representative
1 day ago
Troy, United States Superior Plus Propane Full timeSuperior Plus Propane is currently seeking a highly motivated Customer Service Representative (CSR) whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive...
-
Customer Service Representative
4 weeks ago
Troy, Michigan, United States Nino Salvaggio International Marketplace Full timeJob Description:Nino Salvaggio International Marketplace is seeking a skilled Cafe Associate to join our team at our Troy location.Responsibilities:Prepare and serve a variety of beverages, including coffee, tea, and smoothies, to our customers.Serve food items, such as hot soup, baked goods, and pizza, to customers as needed.Provide exceptional customer...
-
Cashier/Customer Service
3 months ago
Troy, United States Sportsman's Warehouse Full timeSportsman's Warehouse - 750 W 14 Mile Rd [Retail Cashier / Team Member] As a Cashier/Customer Service Associate at Sportsman's Warehouse, you'll: Greet customers upon entrance into store and thank them upon exiting the store; Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change;...
-
Customer Service Representative
2 weeks ago
Troy, New York, United States BBL Hospitality Full timeWe are seeking a motivated and detail-oriented individual to fill the role of Front Desk Agent at BBL Hospitality's Hilton Garden Inn Troy location. This position offers a competitive hourly rate of $16.00-$16.50, depending on experience and qualifications.The successful candidate will be responsible for registering guests into the hotel in a prompt and...
-
Customer Service Representative
2 days ago
Troy, United States First Option Bank Full timeProvides prompt, efficient, and friendly services to customers and to recognize customers' needs with suggestions appropriate to the Bank's services. Expected to deliver customer service as outlined in our "customer pledge" and "customer service standards", and adhere to our "code of conduct". Requires a sound knowledge of established procedures, methods,...