Customer Service Rep

1 month ago


Troy, United States Sterling Engineering, Inc. Full time
Client Support SpecialistLocation:Troy, NY
Salary: $20/hour + CommissionBenefits:
  • Medical, Dental, and Vision insurance
  • 401(K) with company match
  • Exclusive Product Discounts
  • Paid Time Off

Key Responsibilities:
  • Resolve customer inquiries, process orders, and maintain customer account details.
  • Follow company protocols, aiming to enhance department efficiency.
  • Build strong relationships with customers and internal sales teams, offering proactive sales support.
  • Handle customer inquiries via phone and in-person interactions.
  • Schedule and bill services, deliveries, and installations; coordinate with service/operations managers.
  • Process payments and maintain accurate internal reports.
  • Make outbound calls to customers for service scheduling and offering maintenance plans.
  • Perform outbound collection calls and manage over-the-counter orders.
  • Address customer complaints, ensuring resolutions are met.
  • Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
  • Complete contract forms, process address changes, and manage service discontinuation requests.
  • Refer unresolved grievances to designated departments for further investigation.
  • Manage billing for services and arrange deposits or payments as necessary.
  • Contact customers to provide information on inquiries, claim investigations, or adjustments.
  • Upsell additional services or products.
  • Assist with any other duties assigned by the General Manager.

Minimum Requirements:
  • 1+ years of customer service experience
  • High school diploma or GED
  • Proficiency with Microsoft Word and Excel
  • Data entry experience
  • Customer service experience, ideally in a sales or marketing environment

Essential Skills:
  • Computer proficiency with Microsoft Office (Excel and Word)
  • Familiarity with Windows OS
  • Ability to learn a proprietary customer service system
  • Strong interpersonal and communication skills (both verbal and written)
  • Professional phone etiquette


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

  • Troy, United States McDonald's Full time

    McDonald's - 322 ALBEMARLE RD [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are served...


  • Troy, United States Sterling Engineering Full time

    Job Description Customer Service Clerk Location: Troy, NY Salary: $20/hour + Commission Benefits: Medical, Dental, and Vision insurance 401(K) with company match Exclusive Product Discounts Paid Time Off Key Responsibilities: Resolve customer inquiries, process orders, and maintain customer account details. Follow company protocols, aiming to enhance...

  • Customer Service Rep

    6 months ago


    Troy, United States ITW Full time

    Company Description At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating...


  • Troy, Michigan, United States AUTUMN CASHMERE INC Full time

    At Autumn Cashmere Inc, we are seeking a highly skilled and experienced Client Service Representative to join our team in Troy, MI. This is an exciting opportunity to gain valuable experience in the contemporary wholesale market.Job SummaryThe Client Service Representative will be responsible for working directly with sales reps and stores both domestically...


  • Troy, United States Hobart Service Full time

    Job DescriptionSUMMARYThe Customer Care Supervisor will be responsible for the daily supervision and coaching of direct reports, some located remotely across shifts, ensuring a positive customer service experience for Customers.  The Customer Care Supervisor will build a strong team and shape staff behaviors to accomplish desired department performance...


  • Troy, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at our Store 4158 located at 1334 S Brundidge St Troy, AL 36081.The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player...


  • Troy, United States John Ray and Sons Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...


  • Troy, United States Group Management Services Full time

    Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns. Here at Sunroof Express, we take pride in fostering a work...


  • Troy, Pennsylvania, United States Family Dollar Full time

    Customer Service Representative Job Description    At Family Dollar, we are seeking a skilled Customer Service Representative to join our retail team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing excellent customer service.    Key Responsibilities:Deliver exceptional customer experiences: Provide...


  • Troy, Michigan, United States Walmart Full time

    In this Customer Service Associate role at Walmart, you will have the opportunity to work in a dynamic retail environment and interact with customers on a daily basis.The estimated hourly wage for this position is between $14 and $26, and you will be required to review customer orders, locate merchandise on the sales floor, and ensure accurate order...


  • Troy, Ohio, United States Outback Steakhouse Full time

    About Us: Outback Steakhouse is a leading casual dining restaurant chain known for its high-quality steaks and excellent service. Job Description: We are seeking a skilled Customer Service Ambassador to join our team. In this role, you will be responsible for providing exceptional customer service, creating a warm and welcoming atmosphere for guests, and...


  • Troy, United States Refloor Full time

    Customer Service Representative Join our team as an Customer Service Representative, where you will be at the forefront of delivering exceptional experiences to our customers. Your role involves oversight of in-home installation projects and collaborating with installers and customers to ensure a seamless experience. Take your career to the next level! At...


  • Troy, United States Circle K Full time

    Circle K - 536 Edwardsville Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Troy, United States Suburban Automotive Services Full time

    Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop. Suburban Accessories is the country's largest OEM accessories distributor. We sell and deliver GM and Ford accessories to authorized dealers across the Midwest and Florida. We also...


  • Troy, Michigan, United States Domino's Franchise Full time

    Job DescriptionAt Domino’s Franchise, we’re looking for a skilled Customer Service Representative to join our team.Main Responsibilities:Answering customer calls and resolving queries in a timely and professional mannerProviding excellent customer service and ensuring customer satisfactionLabeling boxes and packaging products for deliveryOperating...


  • Troy, United States Superior Plus Propane Full time

    Superior Plus Propane is currently seeking a highly motivated Customer Service Representative (CSR) whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive...


  • Troy, Michigan, United States Nino Salvaggio International Marketplace Full time

    Job Description:Nino Salvaggio International Marketplace is seeking a skilled Cafe Associate to join our team at our Troy location.Responsibilities:Prepare and serve a variety of beverages, including coffee, tea, and smoothies, to our customers.Serve food items, such as hot soup, baked goods, and pizza, to customers as needed.Provide exceptional customer...


  • Troy, United States Sportsman's Warehouse Full time

    Sportsman's Warehouse - 750 W 14 Mile Rd [Retail Cashier / Team Member] As a Cashier/Customer Service Associate at Sportsman's Warehouse, you'll: Greet customers upon entrance into store and thank them upon exiting the store; Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change;...


  • Troy, New York, United States BBL Hospitality Full time

    We are seeking a motivated and detail-oriented individual to fill the role of Front Desk Agent at BBL Hospitality's Hilton Garden Inn Troy location. This position offers a competitive hourly rate of $16.00-$16.50, depending on experience and qualifications.The successful candidate will be responsible for registering guests into the hotel in a prompt and...


  • Troy, United States First Option Bank Full time

    Provides prompt, efficient, and friendly services to customers and to recognize customers' needs with suggestions appropriate to the Bank's services. Expected to deliver customer service as outlined in our "customer pledge" and "customer service standards", and adhere to our "code of conduct". Requires a sound knowledge of established procedures, methods,...