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Sales Support Specialist

2 months ago

Westfield, United States AgReliant Genetics Full time

WHO WE ARE
AgReliant Genetics is a leader in seed research, production, and quality focused on providing trusted seed solutions that help farmers grow.

Created July 1, 2000, as a joint venture between two of the world’s largest independent seed companies, KWS and Limagrain, AgReliant Genetics is the largest north American company focused solely on seed and operates one of the largest research programs in North America. AgReliant Genetics benefits from direct access to a global corn germplasm pool and has a top four corn research program.

At AgReliant Genetics we have a unique family of brands that provides farmers across the U.S. and in Canada access to our products, regardless of geographical location or operation size. Through our seed brands – AgriGold®, LG Seeds® and PRIDE Seeds® – and our digital ag platform Advantage Acre®, AgReliant Genetics proudly offers the latest innovations to our farmer customers, whether they grow corn, soybeans, sorghum, or alfalfa. We demonstrate commitment to our vision by developing meaningful relationships, delivering valuable seed solutions, and providing an excellent customer experience.

OUR CULTURE & OUR PEOPLE
AgReliant Genetics is dedicated to fostering a diverse and inclusive workplace. At every level, our people are an essential part in maintaining our values and furthering our growth. We pursue individuals who demonstrate commitment, excellence, integrity, safety, and innovation in their work.

At AgReliant Genetics you can be part of a culture where we value our employees’ passion and believe in giving people the space to navigate challenges, invent solutions and excel in a rewarding career. We offer a competitive benefits package, including medical, dental, vision, 401K, generous vacation time & paid holidays, paid parental leave, tuition reimbursement and much more


AgReliant Genetics, LLC is an equal opportunity employer. We value and openly welcome diversity at AgReliant. Diversity and inclusion are a key part of our strategy for long-term success.

POSITION SUMMARY:
The Sales Support Specialist is a key team player in supporting the sales teams’ efforts to affectively obtain sales growth. Within this role responsibilities include customer account management, alignment of product needs, shipment of product, account balance and settlement along with supporting the sales team in all tactical process alignment.

ESSENTIAL FUNCTIONS:

Provide a first-rate customer service experience for the sales organization and customer base Responsible for the coordination of account settlement, product requests and shipment of assigned geographical area Acting as the Sales Support Expert for an assigned Geographical Area Maintain data integrity as it relates to respective assigned accounts Act as system processing support to assure proper application of business operational processes as applied through sales team members Influence account behavior in support of Sales and Operational business plans including influence-to-take in non-optimal scenarios, adopting new processes, tools and systems Focus on continuous improvement that may include the opportunity to become a subject matter expert Responsible for meeting corporate deadlines concerning assigned accounts Communicate and implements brand directives Responsible for maintaining a high level of customer service and professionalism Responsible for projecting a positive image of AgriGold Hybrids, LG Seeds and AgReliant Genetics Other duties as assigned

EDUCATION/EXPERIENCE:

Bachelor and/or Associates of Science in Business or accounting preferred Previous customer service experience Knowledge of seed industry preferred

KNOWLEDE/SKILLS/ABILITIES:

Ability to maintain a high level of customer service and professionalism High Emotional Intelligence coupled with Influencer and problem-solving abilities Ability to work effectively as part of a team Excellent written and verbal communications skills Strong attention to detail Process improvement focused Ability to prioritize tasks meet deadlines Ability to learn multiple computer software programs for data collection and retrieval Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)

PHYSICAL DEMANDS:

Ability to work required hours Ability to lift up to 25 pounds Some overnight travel required < 5%