![MetroPlusHealth](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
3 months ago
Position Overview
The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer’s journey. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
The Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the MetroPlusHealth experience is enhanced. The Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following:
Job Description
Recertification/Renewal of Membership
Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. This is designed to optimize telephone outreach with members due to recertify. Follow appropriate processes to meet and exceed recertification targets set by the department. Make the recertification process as easy and seamless as possible for our members. Assisting members with completion of recertification applications. Partner with different parts of the organization to understand any barriers to the member’s experience and work to resolve them appropriately. Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention.Enrollment and Retention Support
Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc. Assist members with PCP selection as well as locating providers and vendor within plan’s network. Providing end to end customer support to drive customer satisfaction and improve customer experience. Interfacing with internal and external stakeholders to ensure complete resolution. Communicating verbally and in writing with members for all necessary Member Retention activities.Process Improvements
Devising solutions in response to member dissatisfaction/ complaints/issues to support ongoing organizational improvement efforts. Support any ad hoc projects on process improvements. Report common trends identified during member outreach. Other duties as assigned.
Minimum Qualifications
Associate’s Degree and minimum 1 year of experience in direct consumer contact, including, but not limited to, customer engagement, customer services, sales, community engagement.; OR High school degree and 3-5 years of experience in direct consumer contact, including, but not limited to, customer engagement, customer services, sales, community engagement; Healthcare especially Managed Care experience preferred but not required. Bi-lingual preferredLicensure and/or Certification Required
The candidate must obtain Certified Application Counselor (CAC) certification within the first month of employment. MetroPlusHealth will facilitate the training and certification process.Professional Competencies
Functional/Technical skills Highly organized with attention to detail Integrity and trust Customer Experience Focus Emotional intelligence- listening skills to really be able to work with members Written and Oral Communication skills Conflict Resolution Patience Problem-solving skills-
Customer Success Specialist
1 month ago
New York, United States Thynx Labs Pvt Ltd Full timeWe are looking for a Customer Success Specialist who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with...
-
Customer Success Specialist
2 months ago
New York, United States NYC Health Hospitals Full timeMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...
-
Customer Success Specialist
5 days ago
New York, United States Cheq Full timeCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing...
-
Customer Success Specialist
2 weeks ago
New York, United States Cheq Full timeCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing...
-
Customer Success Specialist
3 months ago
New York, United States CHEQ Full timeCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...
-
Customer Success Specialist
3 months ago
New York, United States CHEQ Full timeCHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...
-
Enterprise Customer Success Specialist
3 months ago
New York, United States InEvent Full timeABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Remote Remote Customer Success Specialist
2 weeks ago
New York, United States NoGigiddy Full timeNoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance throughout their journey with...
-
Remote Remote Customer Success Specialist
2 weeks ago
New York, United States NoGigiddy Full timeJob DescriptionJob DescriptionNoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance...
-
Customer Success Specialist
4 weeks ago
New York, United States NYC Health Hospitals Full timeMetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...
-
Customer Success Specialist
4 weeks ago
New York, United States NYC Health Hospitals Full timeMetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...
-
Manager, Customer Success
2 weeks ago
New York, United States Yotpo Full timeIf you shop online (and who doesn't these days?), then chances are you've already interacted with Yotpo. We're a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have...
-
Customer Success Specialist
4 weeks ago
New York, United States NYC Health Hospitals Full timeMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...
-
Testing
4 months ago
New York, United States Customer Success Full timeJob DescriptionJob DescriptionTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOBTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB v b v v
-
Customer Success Manager
2 months ago
New York, United States Justworks Full timeWho We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...
-
Customer Success Manager
1 month ago
New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
-
Customer Success Manager
7 days ago
New York, United States PermitFlow Full timeAbout PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...
-
Customer Success Manager
2 months ago
New York, United States Justworks Full timeWho We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on...
-
Customer Success Manager
1 month ago
New York, United States PermitFlow Full timeJob DescriptionJob Description🚀 About PermitFlowPermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.We’ve raised $5.5m+ led...
-
Customer Success Manager
1 week ago
New York, United States PermitFlow Full timeJob DescriptionJob Description🚀 About PermitFlowPermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.We’ve raised $5.5m+ led...