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Director / Team Leader, SAS Patient support

4 months ago

New York, United States Pfizer Full time

ROLE SUMMARY

The (I&I, RD, and ONC) Team Lead, Specialty Access Solutions is responsible for leading and supporting patient access, affordability, and support for one of the (I&I, RD, ONC) business units. There are three roles being hired, one in each business.

This position has a pivotal role in the development and execution of patient support strategies and tactics and leading a team of HUB Directors within the designated business. In addition, the Director Team Lead will spearhead efforts to create an outstanding patient journey, embed cross team best practices, and champion innovation. The individual will also serve as a Patient Services Channel Management, SAS “POD Lead.” In this capacity they will coordinate and marshal patient services across the team (HUB, Analytics, POLARIS, Affordability, GHSI, and Specialty Pharmacy) to ensure alignment to business unit and brand objectives, monitor and hold the “POD” accountable to assigned metrics/KPIs/deliverables, and ensure that the right subject matter experts are engaged to address “pain points” along the patient journey. This individual will be a primary point of contact for key business unit partners (e.g., Patient Solutions Lead, PSR Leads, Access Integration Leads) to ensure a streamlined approach, cross team alignment, and simplification of team engagement.

This position is responsible for building a patient/disease state centric program construct and orientation, hiring and developing the SAS Patient Support HUB team, work/lead with cross functional partners to ensure efficient operations of Pfizer’s patient support program. This demanding role will require exceptional strategic thinking, people leadership, execution of access/affordability/service tactics, vendor management, innovation championing, performance monitoring, and coordination with appropriate stakeholders to align to BU/brand strategy. This position will also be held accountable to lead cross functional USMA/Channel Management team members to drive alignment and operational excellence. In addition, this role has responsibility of ensuring compliance with all associated Pfizer policies; this includes planning/execution of all required auditing and monitoring activities of patient services.

This strategic leadership role partners closely with brand teams (HCP, Patient, and Access Integration), field teams (PSR leadership), Patient Solutions, legal, compliance, privacy, external vendors, Global Health & Social Impact, and USMA colleagues who support the (I&I, RD, Onc) business. 

ROLE RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

Orchestrate coordination across the Patient Services Channel Management, SAS “POD Lead.”

Serve a primary point of contact to simplify coordination across Channel Management patient support roles, analytics, POLARIS, Specialty Pharmacy, sNADS, and coordination with other partner roles such as GHSI, P&A Legal Coordinate patient services workplans across the team (HUB, Analytics, POLARIS, Affordability, GHSI, and Specialty Pharmacy) to ensure alignment to business unit and brand objectives Monitor and hold the “POD” accountable to assigned metrics/KPIs/deliverables Ensure that the right subject matter experts are engaged to address “pain points” along the patient journey.  Ensure proactive communications on team activities, results, and outcomes Develop executive level scorecards, in collaboration with the business, to communicate POD team progress Benchmark programs across Pfizer and industry Liaise with appropriate BU Patient Services and Brand colleagues

Champion the patient experience and address journey pain points

Identify innovative improvements to create a seamless patient experience Leverage data and analytics to accelerate the next step in the access journey Rally the Specialty POD to proactively uncover journey challenges and seek solutions Scale best practices in operations and vendor management

Lead and/or support specific initiatives in the development, implementation, and maintenance of Patient Access/Patient Support (HUB) services, including:

Lead the development of a (I&I, RD, Onc) patient support HUB program strategy Lead the development and/or support the development of access strategic and tactical plans Identify, hire, and train personnel to support (I&I, RD, Onc) HUB patient support programs HUB/reimbursement services vendor engagement and management Develop effective processes and ways of working to support collaboration with key internal stakeholder Tirelessly monitor key operations metrics and conduct reviews with vendors. Provide leadership to improve operations and leverage organization synergies.

Ensure compliance to the BRD and service quality of the HUB, including:

Provide strategic leadership in optimizing cross portfolio patient support program (HUB) and partners Ensure robust monitoring and updating of the Business Rules Document (BRD) cross portfolio Ensuring compliance to PFE policy and relevant regulations and privacy laws Partner with relevant legal and compliance colleagues, including P&A legal, BU Compliance, Privacy, and brand legal Ensure execution of auditing and monitoring plan

Development/co-development Patient Services Strategy and tactics

Understand the key business objectives of the business unit and brands. Engage with POD team to ensure understanding of these goals Develop and integrate market insights and analytics into access/services strategies and tactics Develops clear understanding of the patient journey Understand the key drivers of product uptake in the various SOC’s and how targeted services can assist this uptake Identify, develop, and execute patient support services that help patients access and stay on appropriate therapy

Lead appropriate data integration and reporting initiatives, including:

Improvement in HUB PBR process and adoption of best practices. Influence other patient services PBRs to adopt these best practices Identification of proactive steps that can be appropriately acted upon by the HUB, PSR or other Pfizer resource Integration of machine learning, segmentation, and other approaches to accelerate action, next steps, and improve patient time-to-fill and fulfillment rates Ensure appropriate dashboards and reporting are informative and valuable to monitoring performance and identifying action

Ensure all operations are consistent with Pfizer Policy and compliance standards

Provide a Patient First mindset to support services and bring that approach to Pfizer vendors

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Bachelor’s Degree minimum required 10 years of pharmaceutical experience required Strong project management skills and experience A high attention to detail with a customer service orientation is highly desired Knowledge of patient support program (HUB) and payer intermediaries for specialty products required Understanding of reimbursement dynamics given multiple sites-of-care (I&I, RD, Oncology) Disease experience

PREFERRED QUALIFICATIONS

MBA or relevant graduate degree preferred People Management experience Vendor management experience Experienced working in a cross functional, matrix organization Experience in executing and managing highly complex programs and projects Strategic mindset, analytical thinking, interpersonal skills, leadership skills, communication skills, entrepreneurship Understanding the patient needs/services and the patient journey is highly preferred Demonstrated ability to manage patient access services planning, budget, project management and execution, a plus Experience in marketing, payer marketing, specialty pharmacy, strategic and tactical planning, and business analytics a plus

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

The position will require travel to vendors, conferences, agencies, and other access related venues/meetings. Additionally, this position may require travel to meet with virtual team members who are part of the Patient Case Management team. This includes overnight travel.

Other Job Details:

Last Date to Apply for Job: June 19, 2024 Position is hybrid and will require to work 2 to 3 days a week from site NOT Eligible for Relocation Package Must be able to travel on airplane and trains to go to Pfizer NYC and/or Collegeville, HUB vendor locations, and various trade/medical/patient meetings. The annual base salary for this position ranges from $173,300.00 to $288,800.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.* The annual base salary for this position in Tampa, FL ranges from $156,000.00 to $260,000.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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