Director - Client Engagement

6 months ago

Menlo Park, United States Stanford Health Care Full time

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. 

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
A front-facing marketing leader and relationship builder for key stakeholders ("clients") providing critical and informative input for marketing strategies and plans that support initiatives across the Enterprise, that may include Stanford Medicine Partners, Stanford Health Care Tri-Valley, Digital Health, Corporate Partners and Accountable Care Organization (ACO) Products, Stanford Medicine's Service Lines, Medical Office Buildings, and special projects. Brings innovative ideas, techniques and marketing opportunities to the forefront to benefit Stanford Medicine and continue to position the organization as a leading academic medical center. The role has both account-specific budget and staff supervisory responsibilities.

Locations
Stanford Health Care

What you will do

Leads small team in development of holistic and actionable marketing plans that align with organizational priorities and include strategic marketing objectives, target audience definition, positioning data points, key messages/differentiators, tactics, timeline, and metrics.

Oversees and holds ultimate accountability for the team’s execution of marketing plans and closely monitors outcomes/metrics.

Builds and maintains strong client relationships with key stakeholders and departments throughout the organization.

Regularly provides and presents updates to key internal and external stakeholders regarding marketing initiatives and impact.

Closely collaborates with Marketing, Communications, and Strategy departments to ensure marketing efforts align with and drive support for Stanford Medicine’s goals.

Garners support for marketing plans and programs through collaboration with key internal and external stakeholders to influence and effectively reach agreement in a diplomatic and efficient manner.

Understands and shares competitor positioning and opportunities to help develop stronger marketing plans and tactics.

Influences go-to-market plans that drive growth, customer engagement, and patient retention (partnering with Patient Experience).

Coaches, mentors and manages assigned staff to foster collaboration, increase efficiencies and maximize team impact.


Education Qualifications

Bachelor's degree in a work-related discipline/field from an accredited college or university. Master’s degree preferred.


Experience Qualifications

Ten (10) years of progressively responsible and directly related work experience.

Seven (7) years of supervisory experience.

Experience in an academic medical or community hospital setting preferred.


Required Knowledge, Skills and Abilities

Effectively translates core business strategies into actionable initiatives with deep knowledge of concepts, principles and methods of developing and executing effective marketing strategies.

Proven expertise as both a strategic thinker and a project manager with a keen ability to synchronize the two.

Demonstrated experience in presenting complex ideas in a simple and impactful manner (verbal and written).

Ability to digest market research (e.g., competitive benchmarking and audience studies) to inform customer targeting strategies.

Proven client credibility - strong relationship building and bridging competencies with demonstrated ability to recognize and resolve conflicts through collaboration, communication and customer (patient and physician) advocacy.

Dogged focus on execution and driving results and can strike a balance between fostering the relationship and doing what’s right for the business and organization.

Can sell the work, sometimes delivering ideas clients are not yet comfortable with by providing a compelling vision and an informed POV backed by strong rationale.

Combines a good mix of patience and diplomacy: can “read the room/mood” and adapt accordingly to get results within an academic medical environment.

Proven ability to work effectively across a highly matrixed organization; strong executive presence and works well with colleagues at all levels; inspires loyalty, collaboration, and confidence.

Effective leader adept at driving and managing change with collaborative style of management that values the input of others.

Ability to build relationships with people from diverse areas, as well as with “key influencers,” and inspire those outside their direct sphere of control.

Disciplined, yet entrepreneurial - energized by challenge, driven by results, track record of being a catalyst for brainstorming, moving projects forward and delivering superior results.

Positive attitude, strong character, intelligence, integrity, and common sense.

Ability to effectively prioritize work and meet deadlines in a fast-paced environment with competing priorities.


Licenses and Certifications

None


These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Know Me: Anticipate my needs and status to deliver effective care

Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

Coordinate for Me: Own the complexity of my care through coordination

#LI-RL1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $70.43 - $93.34 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

  • Family Advocacy and Community Engagement Coordinator

    4 weeks ago

    Menlo Park, United States Peninsula Family Service Full time

    Established in 1950, Peninsula Family Service (PFS) is a leading multi-service agency in Silicon Valley, reaching over 12,000 children, families, and older adults each year supporting them in building on their strengths to help them gain skills for success. Our mission is to strengthen the community by providing children, families and older adults the...

  • Family Advocacy and Community Engagement Coordinator

    3 weeks ago

    Menlo Park, United States Peninsula Family Service Full time

    Established in 1950, Peninsula Family Service (PFS) is a leading multi-service agency in Silicon Valley, reaching over 12,000 children, families, and older adults each year supporting them in building on their strengths to help them gain skills for success. Our mission is to strengthen the community by providing children, families and older adults the...

  • HR Director, Culinary Division

    3 weeks ago

    Menlo Park, United States Flagship Facility Services, Inc. Full time

    Flagship has an exciting opportunity experienced HR Director to oversee our Culinary division and high profile clients.The HR Director is responsible for oversight of all aspects of Human Resources in the culinary division throughout the United States. This position serves both as a consultant to front line leaders on human resources related issues, as well...

  • Finance and Operations Client Director

    3 weeks ago

    Schiller Park, United States Spaulding Ridge Full time

    Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is...

  • Tax Director

    3 weeks ago

    Menlo Park, United States Vaco Full time

    Tax DirectorOur client, a leading investment management firm, is seeking a Tax Director to join their Operations team. This role involves overseeing tax structuring, tax placement, tax compliance, and tax review. The Tax Director will work closely with internal groups to maintain a best-in-class tax function and will oversee two experienced Tax Managers....

  • Director of the Lamoille Valley School Engagement Program

    5 months ago

    Hyde Park, United States Lamoille Restorative Center Full time

    LRC is hiring a 32-40 hour/week Director of the Lamoille Valley School Engagement Program (LVSEP). This position is a member of the LVSEP team, which includes a small team of School Engagement Specialists (SES), and the Director. The LVSEP Director supports and oversees the overall operations of the LVSEP and provides direct supervision to the SES staff....

  • HR Director, Culinary Division

    3 weeks ago

    menlo, United States Flagship Facility Services, Inc. Full time

    Flagship has an exciting opportunity experienced HR Director to oversee our Culinary division and high profile clients.The HR Director is responsible for oversight of all aspects of Human Resources in the culinary division throughout the United States. This position serves both as a consultant to front line leaders on human resources related issues, as well...

  • Client Success Director

    3 weeks ago

    Rochelle Park, United States Intelligent Audit Full time

    Job DescriptionJob DescriptionJob Title: Client Success DirectorReports to: Vice President Of Client SuccessIntelligent Audit is a fast-growing freight audit & business analytics technology company helping our clients become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our clients...

  • Director of School Engagement and Community Partnerships

    1 month ago

    Hyde Park, Utah, United States Lamoille Restorative Center Full time

    **About the Role**Lamoille Restorative Center is seeking a highly skilled and dedicated Director of School Engagement and Community Partnerships to join our team. As a key member of our LVSEP team, you will be responsible for overseeing the overall operations of the program and providing direct supervision to our School Engagement Specialists.**Key...

  • Education Director

    2 weeks ago

    Menlo Park, United States All Five Full time

    POSITION SUMMARY The Education Director leads the educational vision of the organization. You will work as a contributing member of the management team in All Five’s growing early education program serving children between the ages of 0-5 and their families from diverse cultural, racial, and socioeconomic backgrounds. You will support and inspire...

  • Retail Sales Director

    4 weeks ago

    Menlo Park, California, United States Goodwill of San Francisco Bay Full time

    Job Title: Retail Sales Director - San Francisco Bay AreaOverview:Goodwill of San Francisco Bay is seeking an experienced Retail Sales Director to lead our retail stores and drive business growth. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing teams, and achieving sales goals.Responsibilities:*...

  • Chief Financial Officer

    1 week ago

    Menlo Park, United States SLAC National Accelerator Laboratory Full time

    SLAC Job Postings SLAC National Accelerator Laboratory is one of 17 Department of Energy (DOE) National Laboratories. Operated by Stanford University on behalf of the DOE, SLAC develops and operates some of the world’s premier science facilities, including the first hard X-ray free-electron laser. We explore how the universe works at the biggest, smallest,...

  • Chief Financial Officer

    3 weeks ago

    Menlo Park, United States SLAC National Accelerator Laboratory Full time

    SLAC Job Postings SLAC National Accelerator Laboratory is one of 17 Department of Energy (DOE) National Laboratories. Operated by Stanford University on behalf of the DOE, SLAC develops and operates some of the world’s premier science facilities, including the first hard X-ray free-electron laser. We explore how the universe works at the biggest, smallest,...

  • Sr. Client Consultant

    2 months ago

    Oak Park, United States Shaker Recruitment Marketing Full time

    Company Description What we do at Shaker matters. We help to connect people with jobs. A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the right messages. That takes smarts and creativity. Ideas...

  • SAP Presales

    5 months ago

    Menlo Park, United States Wipro Full time

    Responsibilities:The SAP Client Sales Director will drive SAP opportunities from qualification, solutioning, client presentations through negotiation and closure.At least 7-10 years of SAP solutioning and services selling; proven experience in shaping and solutioning a mix of SAP deals (S/4H, Cloud migration, AMS, Testing, LOB solutions (Ariba, IBP, SF) and...

  • Director of Product, AI

    3 weeks ago

    Menlo Park, United States Raya Full time

    Our client, is a public company and a leading Enterprise AI software provider for accelerating digital transformation.Their Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The company’s Platform supports the value chain in any industry with prebuilt,...

  • Director of Product, AI

    1 month ago

    Menlo Park, United States Raya Full time

    Our client, is a public company and a leading Enterprise AI software provider for accelerating digital transformation. Their Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The company’s Platform supports the value chain in any industry with prebuilt,...

  • TAS Director

    6 months ago

    Florham Park, United States Citrin Cooperman Full time

    Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,400 employees in 21 U.S. and International offices. This year, we were rated one of the Top 50 Best Companies to work for according to . We are always looking for new team members who bring a fresh perspective, technical...

  • Strategy Director

    3 weeks ago

    Schiller Park, United States Trident Experiential LLC Full time

    Position Title: Strategy Director Reports to: Chief Executive Officer (CEO) Location: [City, State] Type: Full-Time, Exempt Overview: This individual is responsible for helping develop and place (sell) long-term strategies around the strategic deployment of meeting & event and incentive travel campaigns to drive enhanced performance, development, and change...

  • Director of Marketing and Relations

    4 months ago

    Hyde Park, United States Blue Signal LLC Full time

    Director of Marketing and Relations Our client’s organization is a renowned healthcare facility committed to delivering exceptional medical care and enhancing community health. This company is looking for an innovative Director of Marketing and Relations. This role is pivotal in driving the organization’s marketing strategies and community engagement...