Consumer Support Representative

Found in: Talent US C2 - 7 days ago

Greenwood, United States VELUX Group Full time

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.
From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

The primary purpose of the Consumer Support Representative position is to represent all aspects and facets of the Company that are Consumer driven through Phone, Email, Chat, Product Rating Systems, and Web Sites. This position fully supports our digital journey through targeted sales and marketing efforts and programs. The ability to sell direct to consumers and/or help guide consumers to a path to purchase is necessary. Enhanced technical knowledge is also required to help consumers troubleshoot minor issues.

Primary Responsibilities:

Selling to consumers via web sites, phone, and chat.Responding to consumer reviews and addressing any issues or concerns in the most effective manner.Assist consumers with room specific product application and specification.Provides information and assistance to all consumer direct web site activities – Shades Store, spare parts, Signature Support, etc.Provides technical guidance to consumers via phone or digital channels.Communication and Inquiry Fulfillment with consumers.Promote appropriate products with an emphasis on light and ventilation.Enhancing consumer relationships and experiences by filtering appropriate leads to a Trusted Advisor for guidance.

Starting Hourly Rate:$25.88 - $32.37

Secondary Responsibilities:

Assist with other department members training and development.Serve as the communications link from our consumers to other departments within the Company.Problem/Complaint Investigation and Resolution.

Qualifications:

A minimum of an Associate's Degree is required.Previous Call-Center Customer Service experience is preferred.Ability to work a Saturday rotation will be required.Excellent communication skills, both oral and written.Good time-management and task prioritization.Product and industry knowledge would be beneficial.A working knowledge of computers including Microsoft Office is required. Exposure to SAP, C4C, CDC, and Live Chat would be helpful. Excellent decision making and problem-solving skills.Project a positive and professional image.Overall excellent work and attendance record.Ability to perform the essential functions assigned to the position.Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.

Employee Benefits:

Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:

Group Health Insurance PlanOn-site Health ClinicDental PlanVision Care PlanPrescription Drug Card ProgramLong-term DisabilityShort-term DisabilityLife InsuranceAccidental Death and Dismemberment InsuranceCancer Protection PlanCompany Matched 401(k) Retirement PlanFlexible Spending AccountsEducational Assistance Program11 Paid Company HolidaysVacation Day ProgramSick Day ProgramService Recognition ProgramAnd Much More

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