Bilingual Float Patient Service Representative

3 weeks ago

Greenwood, United States Carolina Health Centers, Inc. Full time
Job DescriptionJob DescriptionDescription:

This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.

Bilingual in Spanish is required.


Description

The Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.


Additional Details:

Qualifications

  • High school diploma or equivalent

Work Experience and Skills

  • Bilingual in Spanish is required
  • Knowledgeable of medical terminology preferred
  • Excellent verbal and written communication skills
  • Current computer skills
  • Ability to establish and promote positive interpersonal relationships
  • Excellent organization skills
  • Cultural awareness and appreciation for differences
  • Ability to demonstrate excellent customer service and strong cultural competency
  • Ability to adhere to strict confidentiality guidelines
  • Good interpersonal, organizational, and computer skills required
  • Teamwork oriented
  • Able to take and follow through with delegated tasks sand accountability
  • Resourcefulness in problem solving
  • Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, Word

Requirements:

Duties and Responsibilities

Customer Service:

  • Answers the telephone with the standard greeting and a smile in a timely manner
  • Treat Every Patient with Care and Courtesy
  • Maintain a well-kept lobby and work space
  • Understand, abide by, and be able to explain HIPAA to patients as needed
  • Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations
  • Ensure patients understand the services we provide and the benefits of choosing us as their medical home

Check In:

  • Acknowledge Patients in the PM system Upon Arrival
  • Arrive Patients in EHR and enter location (Waiting Room)
  • Verify Demographics (mailing address, telephone number, responsible party)
  • Input Insurance or Sliding Fee information
  • Collect Co-Pays & Post & Balance Payments
  • Update Patient paperwork annually (HIPAA, Registration, RX consent)
  • Run Medicaid to verify eligibility daily

Check-Out:

  • Print Patient Clinical Summary
  • Schedule any Follow-up Visits
  • Check patients out in the PM system and EHR upon departure

Other Procedures:

  • Count Cash Box and log in the amount in the box at the beginning and end of each shift
  • Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
  • Conduct Appointment Phone Call Reminders
  • Build New Patient Accounts
  • Scan & appropriately file Patient Documents
  • Navigate through EMR System to print records, identify meds, referrals, lab results, etc.
  • Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
  • Identify and manage tasks in the EMR platform
  • Distribute & Sort Mail & Courier Items
  • Distribute medications delivered through the courier to patients & collect payment on those medications
  • Sign out prescriptions for controlled substances to patients
  • Responds to tasks from the patient portal as required in a timely manner
  • Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
  • Operate Copier for Office Copies, Fax, and Scanning
  • Capable of operating the Credit Card Equipment
  • Operate the Postage Machine

Salary:

Starting at $16.42/hour


All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.

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