Server - Signature Restaurant

3 months ago

San Antonio, United States Pyramid Global Hospitality Full time

Overview

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the Resort standards. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice Essential Job Function: Adheres to the steps of service using the service standards manual. Takes guests orders using seat numbers and appropriate order taking sheets. Enters orders accurately into POS systems. Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists. Resets dining room according to meal period and table needs. Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked. Follow all proper bookkeeping and cash handling procedures. Ensures all opening, ongoing and closing side work is complete and signed off by a manager on duty. Serves food and beverages to guests. Informs and promotes guests of daily/nightly specials. Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages. Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation. Offers creative selling of products to guests. Answers questions and/or makes recommendations on menu items. Cleans tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, describing cooking methods and ingredients. Takes into consideration any special request, or dietary issues made by the guest. Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts, and brewing coffee. Provides general resort information for guests. Offers warm and sincere welcome/farewell to all guests of La Cantera Resort and Spa. including use of guest name & good eye contact with each guest. Maintains an up-to-date working knowledge of all resort amenities as well as any special events. Interacts with resort staff in a professional manner, assisting other departments with necessary information. Qualifications High school diploma or equivalent Prior hospitality experience preferred. At least one year of high-volume restaurant serving experience is preferred. At least one year of food & beverage experience preferred. At least 6 months of POS system experience preferred. Adequate wine, beer, and mixed drink knowledge preferred.

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