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Field Technician II

4 months ago

Dallas, United States Zayo Full time

Responsibilities

:

Perform a variety of functions based on the need of your assigned geographic area; operate under some supervision.

Participate in conference calls or meetings related to projects and processes.

Perform installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.

Perform OTDR, Ethernet, BER, and SONET acceptance testing.

Complete installation, decommissioning, and troubleshooting problems of network and customer services.

Provide preliminary site surveys for building entrance construction requirements and equipment space availability.

Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.

Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.

Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.

Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

Responsible to meet documented objectives and goals as business needs define.

Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.

Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.

Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.

Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.

Effectively operate in both team and individual environments.

Act as an informal resource for less experienced Field Technicians.

Assist other employees with tasks as needed.

Other duties as assigned.

Qualifications

​High school diploma or equivalent

Minimum of 2 (two) years of relatable experience

Basic telecom and/or industry safety training, a plus

Ability to reasonably work within the company's systems and applications to complete work

Ability to read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company

Ability to use written communication effectively with internal and external peers on a daily basis to work towards common goals; resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary

Ability to follow all personal safety policies and procedures

Must be able to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live

Ability to regularly lift and move objects weighing up to 50 pounds

Ability to participate in on-call schedule rotation 24/7/365, dispatch, and overtime

Ability to work occasional long shifts with overnight travel as necessary

Base Pay Range: $23.36 - $31.50 USD/hr, commensurate with experience

Benefits, Rewards & Wellness

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave