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FOH Operations Manager

4 weeks ago

Boston, United States City Winery International Full time

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?

You're an experienced industry professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

Position Summary

Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift trainings, to promoting retail wine sales, merchandise, and more.

Minimum Qualifications

  • Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience

  • Exceptional hospitality skills

  • Proven leadership skills and commitment to operational excellence

  • Strong analytical and data skills

  • Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment

  • Exceptional communication and interpersonal skills both written and verbal

  • Functional knowledge of health department and related regulations

  • Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 pounds 

  • Able and willing to work flexible schedule including days, nights, weekends, and holidays

Overview of Responsibilities

  • Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.

  • Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees 

  • Ensure restaurant and venue are fully prepared and organized for daily execution of the operation

  • Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus

  • Prepare scheduling on a weekly basis

  • Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle

  • Resolve guest concerns and complaints with exemplary level of hospitality 

  • Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

  • Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities

  • Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

  • Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.

  • Maintain & update contact lists, VIP, and public event guest lists

  • Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

  • Demonstrate excellent interpersonal and communication skills with service teams and management.

  • Other duties, initiatives, and tasks as per business need

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.