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Senior National Student Support Advisor

5 months ago

Atlanta, United States Perdoceo Education Full time

The Senior National Student Support Advisor, entry-point position, will interface with previous AIU students in their decision to return to school. The advisor will support that student throughout their time in the program. A Senior National Student Support Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.

Principal Duties & Responsibilities

Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectivesEvaluate session activity against standards and personal inquiry goalsProfessionally assists withdrawn students through the re-entry process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.Coach their assigned students through the degree program with providing a trusting environment where students can share their thoughts, aspirations, concerns, and interests.Develop a rapport with students and maintain contact with them frequently.Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to studentsEnsure compliance with applicable University policies and procedures.Willingness to work nights, weekends, and holidays.Ability to work in a fast-paced environmentAbility to remain flexible and easily adapt to changes in work environment or schedule.Advisors provide a positive, professional impression for students and staff on the phone and via emailAbility to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

Knowledge, Skills and Abilities, Competencies

Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferredPossesses excellent verbal communication skills, particularly telephonic – and good written communication skillsPersistence combined with a positive attitude and approach to work and others – self-motivating work styleMature, positive and collaborative interpersonal skillsLearns to effectively utilize all applicable school systems, databases and tools effectively.Entry point position with the ability to grow within the organization.

Education and Experience: Minimum

Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) requiredEntry level experience in sales and/or customer service

Education and Experience: Preferred

Bachelors degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)1-2 Years experience in sales and/or customer servicePost-secondary Higher Education admissions experience

What we offer*

Salary Range between $24 and $25 per hourPaid time offPaid sick leavePaid holidaysComprehensive medical, pharmaceutical, dental, and vision benefitsHealth savings and flexible spending accounts401(k) savings plan with company matchEmployee Stock Purchase Plan (ESPP)Company paid life insurance and disability insurance - subject to eligibilityCompany paid tuition assistance – subject to eligibility and approvalEmployee Assistance Program (EAP)Prenatal and adoption assistanceAdditional ancillary programs are available upon benefit enrollment eligibility

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.