Subject Matter Expert National Technical Teams

Found in: Talent US C2 - 3 days ago

Houston, United States Progress Residential Full time
Position Summary:

The Subject Matter Expert (SME) is a member of the National Technical Team. This position responds to vendors and technicians that require on-site technical assistance or approvals for high cost and high impact Service Requests for all assigned categories of trade work. This position also provides technical support for all assigned National PM program(s). The SME is a key contributor to several KPIs including resident satisfaction, service timelines and service costs in specific assigned job categories. In conjunction with the National Manager this position will execute a repair vs. replace strategy to drive consistent and predictable outcomes while maximizing the life span of critical mechanical systems. The SME is responsible for completing service and trade work research projects within the guidelines and parameters as assigned.

Essential Functions:

Support vendors and technicians to provide outstanding customer service and timely resolution to resident requests relating in assigned categories of trade work.

Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.

Support National Technical Team Preventative Maintenance program(s) to help improve resident satisfaction, better control costs and maximize the life span of mechanical systems

Coordinate efforts with local MSA resources when needed.

Report Vendor/MSA deficiencies to the National Manager Technical Teams to support the enhancement of the resident experience and gain operational information for continued improvement.

Troubleshoot technical issues in specified disciplines and trades and negotiate/approve cost estimates for repairs.

Comply with the Company’s national procurement policy and program

Communicate effectively with vendors and local market members

Comply with all Company applicable policies and health and safety rules and regulations.

Complete all assigned service and trade data research projects in a timely professional manner within the assigned guidelines and parameters.

Qualifications:

or more years of experience with maintenance in multi-family, commercial or military housing; single family rental, mechanical trades or equivalent work experience as a residential service technician/manager with extensive knowledge of residential electrical, mechanical and technical processes, components and systems.

High school diploma or equivalent required

Valid Driver's License required

Ability to work flexible hours which may include some weekends and evenings.

Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA

Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule

Mastery of general UBC building codes and rental property health and safety regulations.

Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift pounds with ease

Strong customer service skills

Strong skills with MS office products

Salesforce and/or Yardi experience strongly preferred

Proven record of ability to work remotely, independently and with minor supervision

Ability to work in a fast-paced environment

What you can expect from us:


Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

We offer competitive compensation, including a performance-based bonus.

Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, k match, paid holidays and much more.
 

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