National Service Manager Plumbing

1 week ago

Houston, United States Rentprogress Full time

**National Service Manager Plumbing - Septic & Wells** **Job Description** Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion as applicable by state law. **Position Summary** The **National Service Manager/Plumbing, Septic and Wells** is a member of the National Technical Team team and is responsible for the management and oversight of the national septic/well PM program and vendor support for major plumbing issues in occupied homes. The National Service Manager/Plumbing, Septic and Wells, is responsible for several key performance indicators including resident satisfaction, service timelines and service costs in specific job categories. The National Service Manager/Plumbing, Septic and Wells supports all markets providing rapid responses and approvals on Service Requests related to Plumbing, Septic and Well systems that are high cost and have a high impact on customers satisfaction. This position also enforces a uniform repair/replace strategy on Service Requests leading to more consistent and predictable outcomes. **Essential Functions** * Manage subject matter experts to provide outstanding customer service and timely resolution to resident requests relating to plumbing, septic systems and wells. * Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their team. * Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing. * Manage and execute preventative maintenance program to improve resident satisfaction, control costs and maximize life span of mechanical systems * Coordinate efforts with local MSA resources when needed. * Monitor vendor capacity and performance * Report program/MSA deficiencies to the National Director Technical Teams and make recommendations for improvement. * Work with vendors to ensure compliance with program policies and procedures. * Comply with the Companys national procurement policy and program * Communicate effectively with vendors and local market members * Comply with all Company applicable policies and health and safety rules and regulations. **Human Resource Management** * Coordinate activities to maximize the efficiency of all processes * Ensure that all required training is completed in a timely manner for subject matter experts * Ensure that workplace safety standards and practices are always followed * Performance management of personnel including, reviews, corrective action, mentoring, development and performance improvement plans **Qualifications** * 5 or more years of experience with operations and maintenance in multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation * High school diploma or equivalent required * Valid Driver's License required * Ability to work flexible hours which may include some evenings. * Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA * Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule * Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area * Extensive knowledge of Plumbing, Septic Systems, and Wells in residential homes * Typical Physical Demands - Regularly required sitting and standing for several hours at a time, and to lift 50 pounds with ease * Strong customer service skills must be able to put customers at ease * Strong skills with MS office products including Excel * SalesForce and/or Yardi experience strongly preferred * Proven record of working independently and with minor supervision * Ability to work in a fast-paced environment **What you can expect from us:** Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm: * In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection. * We offer competitive compensation, including a performance-based bonus. * Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more. **Closing Statement:** This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need. Progress Residential is a proud Equal Opportunity employer, m/f/d/v. **Application Instructions** Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you *X***Share This Page** **National Service Manager Plumbing - Septic & Wells** Share link. Copy this URL:

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**Posted**: 2/4/2022 **Job Reference #**: JR103393

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