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EV Field Service Representative

4 months ago

Menasha, United States FTI Full time

Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and process engineering that drives productivity, value, and above all, safety. Through innovative practices, Faith drives trends in growth and development with continual investment in their merit-based employees’ skill, leadership and career development.

The EV Field Service Representativeis accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. Provides documentation, including test reports and service summary to customer. Instructs customers and personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the development of design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.

MINIMUM REQUIREMENTS

Education:Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering

or

Experience:Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician’s Mate

or

Experience:Electrical start-up and testing experience including: EV charging stations, Category 2, and DC Fast Chargers

Required: The ability to effectively communicate in the English language. This includes the ability to understand the spoken and written word as well as speak in English.

Travel: 50%

Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays.

KEY RESPONSIBILITIES

Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.).Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment.Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.Performs basic audits of customer’s electrical systems and equipment.Documents all required information for each site (technical report).Communicates with Project Coordinator to ensure smooth execution.Properly documents, labels, and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

Medical, Dental, Vision, and Prescription Drug Insurance

Company-Paid Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Award-Winning Wellness Program and Incentives

401(k) Retirement & 401(a) Profit Sharing Plans

Paid Time Off

Performance Incentives/Bonuses

Tuition Reimbursement

And so much more

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

Uncompromised focus on keeping people SAFE.

Building TRUST in everything we do.

REDEFINING what’s possible.

Rewarding individual results that create TEAM SUCCESS.


If you’re ready to learn more about growing your career with us, apply today

Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.