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Member Services Representative

2 months ago

Menasha, United States TEKsystems Careers Full time

*Job Description:*

* The Member Experience Representative’s primary focus is to answer phone, or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations.
* Answer incoming phone calls from members, customers, providers or brokers efficiently regarding their inquiries on coverage, claim status, benefit interpretation, billing and/or authorizations. Respond to inquiries within set timeframes to adhere to department metrics and contractual standards.
* During telephone call, probe and ask appropriate questions to identify specifics of what caller is inquiring about to ensure first call resolution.
*Preferred Skills & Qualifications:*

* 1+ years call center preferred.
* 1+ years of basic insurance concepts preferred.
*Hours*
Monday - Friday Between 8am - 5;30pm
This is a full-time opportunity with a reputable company If you or someone you know is interested in this position, please send a resume 





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.