Member Service Representative
2 months ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, , per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skillsDesired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: Tautog Avenue, Building 429, Groton, CT 06349
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
We have other current jobs related to this field that you can find below
-
On-Site Service Representative
1 month ago
Groton, United States Grainger Full timeJob DescriptionJob DescriptionPosition Details:We're hiring a part-time (30-39 hrs/wk) On-Site Service Representative in Groton/New London, CT The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account...
-
Member Service Representative
2 months ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Service Representative
1 month ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Service Representative
4 weeks ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Loan Servicing
3 months ago
Groton, United States Chelsea Groton Bank Full timeJob DescriptionJob DescriptionLoan Servicing Representative- Quality Control (NE-7)Chelsea Groton is looking to hire a motivated and dynamic individual for our Loan Servicing Department. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing...
-
Member Service Representative
2 weeks ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Service Representative
2 months ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Technical Client Service Representative I
2 months ago
Groton, United States Cox Enterprises Full time**Primary Location:** 115 Poheganut Dr , Groton , CT , US **Technical Client Service Representative I** **TECHNICAL CLIENT SERVICE REPRESENTATIVE** If your brains hard drive is filled with terabytes of tech wisdom, this might be an opportunity youll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a **Technical...
-
Receptionist/Support Representative
2 weeks ago
Groton, United States D Francis Murphy Insurance Agency, Inc. Full timeJob DescriptionJob DescriptionDescription:As the first impression for the Agency, the Receptionist/Support Representative will create a welcoming environment as they greet and assist walk-in guests, as well as on the phone. They will also provide administrative support as needed. The hours for this in-office position are: M-TH: 8am-4:30pm, F: 8am-4pm.This...
-
Customer Service Representative
4 weeks ago
Groton, United States Aston Carter Full timeJob Description Your responsibilities will include fielding customer inquiries, creating and servicing orders in collaboration with production, scheduling, and shipping departments, and ensuring customer satisfaction. This role requires excellent customer service skills, administrative abilities, and the capacity to work independently to meet deadlines. Hard...
-
Opener: Crew Member
3 months ago
Groton, United States Dunkin' | Catalano Companies Full timeWhy DUNKIN'?Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts. You are applying for work with a franchisee of Dunkin’/Baskin-Robbins...
-
Customer service Representative
1 month ago
Groton, United States Groton City Animal Hospital Full timeJob DescriptionJob DescriptionThe Groton City Animal Hospital is expanding and looking for a dual full-time position approximately 36-40 hrs per week for a Customer service Repesentative(CSR)/ Veterinary Assistant. We are looking for someone who is dependable, has good communication skills, able to work indepently as well as with a team. This person will be...
-
Groton, United States Chelsea Groton Bank Full timeJob DescriptionJob DescriptionFull Time Customer Solutions Representative (NE-6)This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that...
-
Supervisor of Technical Services
1 month ago
Groton, United States Intrepidus Talent Solutions Full timeJob DescriptionJob DescriptionThe Supervisor of Technical Services is a professional engineering position that is responsible for the administration and management of the Technical Services division of Public Works. You will plan, organize and direct the work of employees engaged in a wide variety of municipal operations and services. You will provide...
-
Customer Service Rep04050 314 Route 12
4 weeks ago
Groton, United States Domino's Franchise Full timeJob Description Costumer Service Represent Energetic, Fun Person with A SMILE!! Qualifications: Qualifications Ability to stand for extended periods. Working late is a plus. Additional Information All your information will be kept confidential according to EEO guidelines. Qualifications Ability to stand for extended periods. Working late is a plus....
-
Customer Service Rep(04050)
4 months ago
Groton, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionCostumer Service Represent Energetic, Fun Person with A SMILE!!QualificationsAbility to stand for extended periods. Working late is a plus.Additional InformationAll your information will be kept confidential according to EEO guidelines.
-
Program Representative
1 day ago
Groton, United States General Dynamics Electric Boat Full timeOverview: General Dynamics Electric Boat, the nation's premier designer and builder of nuclear submarines, is seeking a highly motivated, self-starter Program Representative - Business Office Support to join our Department 475 Business Office. The D475 Business Office serves as the primary resource in managing and maintaining the departments financial,...
-
Patient Service Specialist I
2 months ago
Groton, United States Steward Health Care System Full timeThis position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day-today operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positive Patient, Specialist, Service, Health, Customer Service, Healthcare, Practice
-
Digital Banking
1 month ago
Groton, United States Chelsea Groton Bank Full timeJob DescriptionJob DescriptionSenior Digital Banking Operations Representative (NE-8)Chelsea Groton is looking to hire 2 motivated and dynamic individuals for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated...
-
Digital Banking
4 weeks ago
Groton, United States Chelsea Groton Bank Full timeJob DescriptionJob DescriptionSenior Digital Banking Operations Representative (NE-8)Chelsea Groton is looking to hire 2 motivated and dynamic individuals for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated...
