Retail Banking- Full Time Customer Solutions Representative

3 months ago

Groton, United States Chelsea Groton Bank Full time
Job DescriptionJob Description

Full Time Customer Solutions Representative (NE-6)

This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions representatives are cross-trained to fully handle both operational and moderate customer service representative tasks efficiently and effectively.

ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

  • Proactively engages with customers on retail branch floor – informs and educates through various experiences including digital presentations - provides efficient, accurate and courteous customer service.
  • Maintains complete knowledge of Bank’s products and services. Identifies and actively engages customer in determining needs and goals. Recommends and creates customized solutions – opens and processes all types of consumer and business deposit, retirement, and consumer credit card accounts, participates in onboarding and customer retention activities. Refers to a business partner as appropriate.
  • Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler’s checks, etc.
  • Assists customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and able to effectively demonstrate online banking and mobile banking services.
  • Balances transactions and cash at the end of the day and assists with ATM balancing and branch settlement. Maintains keys and combinations. Has branch opening and closing responsibilities. Assists with other security and audit routines.
  • Ensures that transactions are processed accurately and proper documentation completed.
  • Promotes the Bank’s products and services and maintains an active participation in community affairs.
  • Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function.
  • Performs related and unrelated duties as may be needed.

POSITION REQUIREMENTS:

High School diploma; associate’s or bachelor’s degree preferred; minimum of two years of customer service or related experience required, cash handling experience helpful. A proven ability to take initiative to achieve personal and professional goals and objectives. Effective customer service, verbal and written communication, mathematical, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example. Tech-savvy – use and ability to demonstrate features of banking technology with customers using a variety of tools. Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Actively learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.

SUPERVISORY SCOPE:

None

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.

COMPLIANCE:

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.

  • Retail Banking- Float Customer Solutions Assistant Manager

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionThis position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions...

  • Retail Banking

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionCustomer Solutions Assistant Manager (2)- Groton (NE-10)This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services...

  • Retail Banking- Retail Branch Management Trainee

    4 weeks ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionRETAIL BRANCH MANAGEMENT TRAINEE (NE9)WHAT MANAGEMENT TRAINEES CAN EXPECT:This position is a retail branch management trainee position with a defined professional development program that includes both instructor-led and self-paced learning as well as hands on experiences in a retail branch. During a 12 month on the job paid...

  • Retail Lending

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionRetail Lending Administrator (NE-9)Chelsea Groton is looking to hire motivated and dynamic individuals to join our Retail Lending team. The ideal candidate will be a motivated, collaborative, and personable individual that thrives in a team-based environment. Strong communication within the bank among Loan Officers, Sales...

  • Digital Banking

    1 month ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionSenior Digital Banking Operations Representative (NE-8)Chelsea Groton is looking to hire 2 motivated and dynamic individuals for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated...

  • Digital Banking

    4 weeks ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionSenior Digital Banking Operations Representative (NE-8)Chelsea Groton is looking to hire 2 motivated and dynamic individuals for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated...

  • Member Service Representative

    2 months ago

    Groton, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    1 month ago

    Groton, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Loan Servicing

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionLoan Servicing Representative- Quality Control (NE-7)Chelsea Groton is looking to hire a motivated and dynamic individual for our Loan Servicing Department. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing...

  • Digital Banking Operations-Digital Banking Operations Specialist

    3 weeks ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionDigital Banking Operations Specialist (NE-9)Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Digital Banking Operations Specialist has extensive knowledge about Digital Banking Products. The ideal candidate will be a motivated and personable individual who provides...

  • T-Mobile Neighborhood Retailer Sales Associate- Up to $20/hour

    1 month ago

    Groton, United States GP Mobile Full time

    Job Overview Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer...

  • Retail Merchandiser

    4 weeks ago

    Groton, United States Jacent Strategic Merchandising Full time

    Job DescriptionJob DescriptionMerchandiserThe Merchandiser role consists of an individual who can improve the consumer buying experience by creating merchandising solutions in their assigned stores. The retail merchandiser’s duties include but are not limited to cultivating relationships with in-store management, executing merchandising resets, building...

  • Retail Merchandiser

    2 months ago

    Groton, United States Jacent Strategic Merchandising Full time

    Job DescriptionJob DescriptionMerchandiserThe Merchandiser role consists of an individual who can improve the consumer buying experience by creating merchandising solutions in their assigned stores. The retail merchandiser’s duties include but are not limited to cultivating relationships with in-store management, executing merchandising resets, building...

  • Customer Care

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionCustomer Care Specialist (NE-8)Chelsea Groton is looking to hire motivated and dynamic individuals for our Customer Care Center. The Customer Care Specialist assists our customers by phone, chat, and video. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help...

  • Territory Sales Ambassador

    1 month ago

    Groton, United States OSL Retail Services Full time

    Overview Ready to unlock unlimited earning potential? As a Mobile Expert you'll deliver personalized wireless solutions and sales excellence. This role is perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology. Enjoy a competitive salary, monthly bonuses, comprehensive insurance, and...

  • Xfinity Retail Sales Consultant

    7 days ago

    Groton, United States Blueface Full time

    Xfinity Retail Sales Consultant - Bilingual Apply locations CT - Groton, 220 Route 12 - Retail XFR2904 Time Type: Full time Posted on: Posted 3 Days Ago Job Requisition ID: R393217 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the...

  • Member Service Representative

    4 weeks ago

    Groton, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    2 weeks ago

    Groton, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    2 months ago

    Groton, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • T-Mobile Neighborhood Retailer Sales Associate

    1 month ago

    Groton, United States Generator Supercenter of Austin Full time

    Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-Mobile Retailers in the US! Looking for candidates with a hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast paced environment, GP Mobile is the place to be! We have FT and PT...