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Fulfillment Operations Manager

3 months ago

Brooklyn, United States Creative Alignments Full time

Join our dynamic team at Ziba Foods as a Fulfillment Operations Manager and play a key role in driving our mission-led brand forward If you're passionate about the CPG healthy snack space and thrive in a collaborative, fast-paced environment, we want to hear from you.

Ziba Foods

Ziba Foods is an artisanal food company that specializes in heirloom and wild-grown dried fruits and nuts from the mineral-rich valleys of Afghanistan. Our focus is on introducing unique products distinguished by their superior quality and flavor. We are a social enterprise with a focus on providing sustainable impact to marginalized communities, particularly for women and farmers in Afghanistan.

What You Will Do

We’re looking for a Fulfillment Operations Manager who can work across the focus areas below. This person will work very closely with our Ops team to support all operational functions including purchase order fulfillment, inventory management, transportation and logistics, and more.

This role requires you to be based in New York City metro. You will be working a hybrid schedule with 3 days a week in the Williamsburg, Brooklyn office. This is a support role with plenty of room for growth and opportunity for development.

Responsibilities:
  • Oversee day-to-day operational flows across DTC, wholesale, retail order fulfillment, logistics and warehousing, inventory management, and customer experience.
  • Lead and manage all aspects of fulfillment operations across both direct-to-consumer and retail channels.
  • Work collaboratively with warehouse/3PL in regards to PO receiving, order fulfillment and special projects.
  • Analyze and report on service level performance across channels to identify trends & insights and escalate process-change requirements.
  • Develop and implement strategies to optimize fulfillment workflows, enhance delivery speed, and reduce operational costs while maintaining high service levels.
  • Determine optimized routing of all shipping activities.
  • Report on and manage finished goods inventory levels.
  • Serve as the primary point of contact for all fulfillment queries, internally and externally.
  • Fully embody the values of the brand and represent the brand effectively to external parties.
  • Take on additional responsibilities as necessary to support the organization’s rapid growth.
Who You Are

We are looking for a Fulfillment Operations Manager who embodies the qualities of a self-starter, eager to learn and thrive in a hands-on team environment. The ideal candidate will be extremely organized, positive, and detail-oriented, with the ability to multi-task efficiently and accurately. Passion for fostering relationships and community-building is essential, as is being a quick learner and effective problem solver. Our Fulfillment Operations Manager should be enthusiastic, personable, outgoing, and flexible, ready to adapt to various challenges and opportunities.

Qualifications:
  • Bachelor's degree or equivalent experience
  • 3+ years experience working in an operations/warehouse operations support-related role within the CPG industry.
  • The ability to manage multiple projects both between internal company departments and with external parties/customers
  • Excellent communication skills with the ability to work well in flexible team structures
  • You are able to re-prioritize time-critical tasks on the fly, with the flexibility and mindset to deal with regularly changing tasks.
  • Proactive & innovative- you take responsibility to get things done and are willing to roll up your sleeves
  • Prior experience / familiarity with Cin7/DEAR Systems a plus
Benefits

Competitive Salary, Medical, Dental, Vision and More