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Customer Service Assistant

3 months ago

Washington, United States Percepta House Full time
Position: Entry-Level Customer Service AssistantLocation: Washington, DCDepartment: Customer ServiceReports to: Customer Service ManagerEmployment Type: Full-Time

Position Overview: The Entry-Level Customer Service Assistant is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role involves handling a variety of tasks, including answering phone calls, responding to emails, and assisting with other customer service-related activities.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products and services.
  • Assist customers with order placements, cancellations, and returns.
  • Maintain and update customer records and accounts.
  • Collaborate with team members and other departments to ensure customer satisfaction.
  • Identify and escalate priority issues to the appropriate channels.
  • Participate in training sessions to stay updated on products, services, and policies.
  • Perform other related duties as assigned by the Customer Service Manager.

Qualifications:

  • High school diploma or equivalent; some college coursework preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using computers and familiarity with customer service software.
  • Positive attitude and a strong commitment to providing outstanding customer service.


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