Retail Customer Experience Manager

2 months ago

Lenexa, United States Michaels Full time
Store - KC-LENEXA, KSQue ferez-vous?

Offrir une expérience de magasinage centrée sur la clientèle en gérant et en
obtenant une exploitation de l’aire des caisses efficace et en respectant les attentes.
Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin
pour tenir nos promesses de marque. Offrir un service à la clientèle courtois.

Activités principales

• Aider le directeur du magasin à gérer et à assurer le respect des procédures opérationnelles normalisées (PON) et des programmes de l’entreprise pour assurer la conformité aux lois et règlements applicables, assurer la mise en pratique des politiques et des normes de l’entreprise et tenir l’équipe responsable des conditions du magasin et des résultats obtenus.

• S’assurer que les politiques et les procédures à l’aire des caisses sont respectées, atteindre les IRC et gérer l’équipe afin que les membres atteignent les IRC liés à leur poste.

• Planifier et diriger l’exécution des cours et des événements en magasin en fonction du programme de l’entreprise.

• Diriger les processus omnicanaux. • Gérer et exécuter les programmes de prévention des pertes et de sécurité. • Aider avec le processus de compte de l’argent et des dépôts bancaires. • Aider avec les processus liés aux stocks, ce qui comprend les retours aux fournisseurs (RAF) et les activités d’avis préalables à l’expédition (APE) au besoin. • Aider à intégrer les nouveaux membres d’équipe. Révision effectuée en février 2023

• Former, observer et encadrer l’équipe du service à la clientèle (sur la surface de vente et aux caisses) pour obtenir des résultats, participer au processus de gestion du rendement, soutenir le développement des talents de votre équipe, utiliser les compétences de leadership pour le développement personnel continu.

• Agir en tant que gérant en service (GES). • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l’engagement envers la vision et les valeurs de l’entreprise, projeter une image positive et servir de modèle pour les autres.

• Accueillir les clients, les aider à trouver les produits et offrir des solutions.

• Participer aux processus de déchargement du camion et de remplissage des présentoirs pour assurer que les normes des livraisons par camion sont suivies et que le budget est respecté.

• Gérer et exécuter les programmes de prévention des pertes et de sécurité.

• Avoir une formation multidisciplinaire pour la vente et la production dans l’encadrement sur mesure.

• Dans certains magasins où il n'y a pas de gérants de l'encadrement, les responsabilités comprennent également : la livraison de solutions d'encadrement sur mesure de haute qualité à nos clients dans les délais prévus, en planifiant et en gérant l'exécution de la charge de travail de l'encadrement en partenariat avec le directeur du magasin.

Type d’expérience préférable requis pour le poste.

• Expérience de gestion d’un commerce de détail préférable

Exigences physiques et environnementales (CD, Artistree, magasins) La description du poste doit préciser les exigences physiques minimales du poste telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l’employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.

Environnement de travail • Habileté à rester debout pendant de longues périodes • Habileté à se déplacer dans le magasin • Se courber, soulever, transporter, atteindre et s’étirer fréquemment • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire. • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l’extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l’atelier d’encadrement comporte une machine de coupe du verre et une presse à Révision effectuée en février 2023 Page 3 • Si vous avez besoin d'aide pour accomplir ces fonctions essentielles de l'emploi, veuillez contacter votre supérieur hiérarchique afin que nous puissions entamer le processus interactif avec vous pour déterminer si un accommodement raisonnable est possible. chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)


CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit . (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Retail Customer Experience Manager

    2 days ago

    Lenexa, Kansas, United States Michaels Stores, Inc. Full time

    Job SummaryWe are seeking a highly skilled Retail Customer Experience Manager to join our team at Michaels Stores, Inc. As a key member of our store leadership team, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations.Main Responsibilities:Manage and deliver...

  • Customer Experience Representative

    3 weeks ago

    Lenexa, United States Elwood Staffing Full time

    The Customer Experience Representative serves as the front-line to all inbound customer needs. Wherever possible, this role will strive for one-call resolution to the customer needs. This role is responsible to capture the needs of any escalated or t Customer Experience, Representative, Customer Service, Experience, Retail, Staffing

  • Sales Associate

    2 days ago

    Lenexa, Kansas, United States Carter'sOshKosh Full time

    Customer Experience ExpertCarter's/OshKosh is seeking a Sales Associate to join our team. As a Customer Experience Expert, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. You will be responsible for greeting customers, answering questions, and assisting with purchases. You...

  • Customer Experience Analyst

    2 weeks ago

    Lenexa, Kansas, United States Landis+Gyr Full time

    Job Title: Customer Experience Analyst ILandis+Gyr is a leading global provider of integrated energy management solutions. Our innovative portfolio of software, services, and intelligent sensor technology helps utilities and consumers reduce energy consumption. We're seeking a Customer Experience Analyst I to join our team.Key Responsibilities:Develop...

  • Retail Sales Associate

    3 weeks ago

    Lenexa, Kansas, United States Vista Outdoor Full time

    Job Title: Retail Sales AssociateAbout the Role:The Bushnell Factory Outlet is seeking a part-time Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for performing assigned eCommerce functions, warehouse shipping and receiving, and retail sales duties in accordance with established policies and...

  • Retail Sales Associate

    2 weeks ago

    Lenexa, Kansas, United States Vista Outdoor Full time

    Job DescriptionThe Bushnell Factory Outlet is seeking a part-time Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a well-organized warehouse, and processing online orders in a timely manner.E-Commerce ResponsibilitiesManage and maintain the eBay...

  • Retail Associate

    3 weeks ago

    Lenexa, Kansas, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Associate to join our team at Sam's Club. As a Retail Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and inventory processes.Key ResponsibilitiesCustomer Service: Provide prompt...

  • Retail Sales Associate

    5 days ago

    Lenexa, Kansas, United States Vista Outdoor Full time

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the Bushnell Factory Outlet. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth through effective sales...

  • Roving Retail Electronics Specialist

    1 month ago

    Lenexa, Kansas, United States Asurion Full time

    About the RoleWe are seeking a highly skilled and customer-focused Roving Retail Electronics Specialist to join our team at Asurion. As a Roving Retail Electronics Specialist, you will be responsible for providing exceptional customer service and technical support to our customers in a retail environment.Key ResponsibilitiesTravel to stores within the...

  • Retail Sales Associate

    5 months ago

    Lenexa, United States Staples Full time

    **Retail Sales Associate** **Function: Retail Locations** **Address: 2424 W Brandon Blvd** **City / State: Brandon, FL US** **Date Posted: January 23, 2022** **Type: Part-time** **Permanent / Contract: Regular** **Job Number: 1198614** **Description** Staples Connect is focused on our customer and our community, while empowering you to learn, grow and...

  • Retail Sales Associate

    5 days ago

    Lenexa, Kansas, United States Living Spaces Full time

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Living Spaces. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of product knowledge.Key Responsibilities:Execute the...

  • Retail Sales Associate

    2 weeks ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the Welcome Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and driving sales revenue.Key ResponsibilitiesWelcome and engage with customers in a friendly and...

  • Retail Sales Technician

    4 months ago

    Lenexa, United States Asurion Full time

    Job DescriptionSIGN ON BONUS: $1,000 Our Retail Sales Technician role has big-time impact! If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your...

  • Store Manager

    3 weeks ago

    Lenexa, Kansas, United States GNC Full time

    Job Title: Store ManagerWe are seeking a highly motivated and experienced Store Manager to join our team at GNC. As a Store Manager, you will be responsible for the day-to-day retail operations of our store, including managing sales, customer service, and inventory.Key Responsibilities:Manage sales and customer service teams to achieve sales goals and...

  • Customer Service Representative

    1 month ago

    Lenexa, Kansas, United States David's Bridal Full time

    Customer Experience SpecialistAs a key member of our team at David's Bridal, you will be responsible for delivering exceptional customer service to our clients. Your primary focus will be on creating a welcoming and inclusive environment for all customers, ensuring that their experience is nothing short of 5-star.Key Responsibilities:Welcome and engage with...

  • Retail Framing Specialist

    4 days ago

    Lenexa, Kansas, United States Michaels Stores Full time

    Job SummaryWe are seeking a skilled and creative Retail Framing Specialist to join our team at Michaels Stores. As a key member of our framing department, you will be responsible for providing exceptional customer service, creating custom framing solutions, and maintaining a well-organized and visually appealing store environment.Key ResponsibilitiesAdhere...

  • Retail Replenishment Team Member

    2 days ago

    Lenexa, Kansas, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Replenishment Team Member to join our team at Michaels Stores. As a Retail Replenishment Team Member, you will play a critical role in ensuring our stores are well-stocked and visually appealing, providing an exceptional shopping experience for our customers.Key ResponsibilitiesDeliver...

  • Customer Service Representative

    4 weeks ago

    Lenexa, Kansas, United States Morgan Hunter Companies Full time

    Customer Service RepresentativeMorgan Hunter Companies is seeking a detail-oriented Customer Service Representative to join their team. This role involves processing customer orders, resolving issues, and ensuring timely delivery for national retailers and key clients.Key Responsibilities:Process, track, and monitor customer sales orders from entry to...

  • Customer Service Coordinator

    3 weeks ago

    Lenexa, Kansas, United States Morgan Hunter Full time

    Customer Service RepresentativeMorgan Hunter is seeking a detail-oriented Customer Service Representative to join their team. This role involves processing customer orders, resolving issues, and ensuring timely delivery for national retailers and key clients.The ideal candidate will have strong communication skills, a proactive attitude, and the ability to...

  • Retail Specialist

    6 days ago

    Lenexa, Kansas, United States Compass Group, North America Full time

    Job SummaryAs a Retail Specialist with Compass Group, you will play a key role in ensuring the proper assembly and service of foods, maintaining sanitation and safety of the department's service and utility areas, and working with other retail associates to deliver exceptional customer experiences.Essential Functions and Responsibilities:Responsible for...