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Desktop Support Technician

2 months ago

Conway, United States A3 Solutions, Inc. Full time
Desktop Support Technician:
  • Part-Time - 3 days/week (Tuesday/Thursday/Friday)
  • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. 
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. 
  • Desktop and Network Support 
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’s.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups. 
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 
  • Determines and recommends which products or services best fit the customers' needs. 
  • Imaging and image recovery
Qualifications:
  • Experience doing break / fix repairs on desktops, laptops 
  • Install / Re-install various software packages and updates
  • WiFi and VPN connections; Support of wireless devices
  • GREAT Customer Service skills