Help Desk Support

Found in: Talent US C2 - 3 weeks ago

Salem, United States Butler Aerospace & Defense Full time

Help Desk Support (on-site)

Location: Salem, OR (97302)

Job ID: #68157

Pay Range: $16 - 18

Experience: minimum 1yr Help Desk experience

JOB FUNCTIONS:
• Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
• Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles.
• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Company's hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
• Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment. Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available.
• Attendance and punctuality are essential functions of the position.
• This position is located on-site in an office call center environment.

REQUIRED QUALIFICATIONS:

• Minimum of one year of Technical Support/Call Center/Help Desk experience.
• Basic IP Networking required.
• PC systems knowledge required (Windows 7-10)
• Basic SQL Database reading and editing preferred.
• Must be able to work weekends and evenings.
• You must be willing to work on-site in an office in Salem, Oregon.
• Excellent listening skills and ability to assess and respond to customers’ needs.
• Must be able to effectively communicate with customers via telephone.
• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies. Hours of operation of 5AM-7PM seven days a week** This is a 40 hour a week position with potentials for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position.

***This position is located on-site in an office call center environment.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

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Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

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