Help Desk Support

3 weeks ago

Salem, United States Russell Tobin Full time
Job DescriptionJob Description

Job Tittle: Help Desk Support

Location: Salem, OR 97302

Duration: 1 Year with possible of extension

Pay Rate: $18/hr.

Job Description:

  • Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
  • Ability to follow and read wiring diragrams with AC conversion to DC, and grounding principles.
  • Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls.
  • Generate product replacement orders and troubleshoot and resolve customer technical issues.
  • Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
  • Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
  • Follow call-handling procedures to assure uniform support within the goals of the department.
  • Meet call handling, volume and productivity goals in an inbound call center environment.
  • Performs other duties as required or assigned.
  • Support of additional skillsets, projects and opportunities may be available.
  • Attendance and punctuality are essential functions of the position.
  • This position is located on-site in an office call center environment.

Required Qualifications:
  • Minimum of one year of Technical Support/Call Center/Help Desk experience.
  • Basic IP Networking required.
  • PC systems knowledge required (Windows 7-10) o Basic SQL Database reading and editing preferred.
  • Must be able to work weekends and evenings.
  • You must be willing to work out of an office in Salem, Oregon.
  • Excellent listening skills and ability to assess and respond to customers’ needs.
  • Must be able to effectively communicate with customers via telephone.
  • Detail-oriented with the ability to keep accurate records of communication with customers.
  • Ability to rapidly learn and assimilate new technologies.

#CBCompany DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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