Chief Operating Officer

JOB DESCRIPTION

Description

POSITION SUMMARY

The COO is responsible for the operational performance of Community Health Services (CHS). The COO is accountable to ensure the effective implementation of all approved strategies, tactics, policies, and procedures in all practices that comprise CHS and will coordinate all activities of the practice in accordance with its business and strategic plans in such a manner that builds long-term value and provides a consistent return to the practice’s stakeholders. The CHS COO will collaborate with the CHS CEO, System COO, CHS Medical Directors, the CHS leadership team, and others in implementing the group’s short and long-term strategies, i.e. adding value by improving quality of care, patient satisfaction, assessing and implementing efficient, effective, timely and patient satisfying initiates and enhancing practice profitability and crating market dominance. The COO will provide collaborative leadership in the ongoing development, implementation, and overall management of CHS and its operations. The COO is responsible for establishing and maintaining productive relationships with a broad range of other key stakeholders within Health First including the Presidents of the system hospitals and the Senior Executive Leadership Team.

PRIMARY ACCOUNTABILITES 

Institute an effective communication program with System support areas (such as Marketing/Communications Facilities, Legal, compliance, IT, HR, etc.). Ensures the effective implementation of strategies, tactics, policies, models, and tools. Develop staff relationships and systems to support their needs including top quartile performance in our Staff Engagement Survey. Recruit and develop an outstanding management team and ensure the appropriate delegation of responsibility and authority and provide continuous direct supervision. Implement approved performance measurement tools, reinforcing the need (individually and collectively) for the leadership team’s productivity and effectiveness. Collaborate with CHS Medical Directors and the Provider Leadership Council (PLC) achieve both system and physician practice goals. In conjunction with the CHS CEO develop and implement a master provider and non- physician provider staffing plan to achieve system goals. Manage (through appropriate staff) the integration of new practices into the group, recommending and managing the renovation of existing sites, consolidating practice locations, and developing new patient care locations. Develop operational plans to achieve the CHS Quality and No Harm Goals. Train on-site and round regularly to retrain and monitor compliance. Ensure that our Electronic Medical Record system supports our operational goals including Population Health. Develop policies and procedures for telephone management, registration, insurance verification, time of service payment collections, coding, and charge entry. Revise position descriptions for all patient services representatives to include performance criteria. Automate manual processes, such as: Appointment reconciliation; insurance verification; and receipt generation. Develop dashboards (in conjunction with our IT and Digital Support team) for physicians, executives, and practice managers to ensure regular communication of standardized metrics for a “physician practice profile”. Update Facilities Master Plan (review existing leases) ensuring appropriate facility resources for our current providers as well as planned additions. Develop the operational plans to achieve the organization’s financial goals including working with the CHS CEO and CHS CFO. In addition to the operations goals, the COO will be responsible for organizing the CHS capital budget (in conjunction with the HF finance team.  Work collaboratively with the HF Managed Contracting Area as it pertains to key payer contracting strategies. Work with the Central Billing Office and CHS CFO to monitor billing and collection performance, including collection ratios by payer class, accounts receivable, and percent of fees collected at the time of service. Create a dedicated infrastructure responsive to CHS operational needs. Leads other leaders within the Community Health Services (CHS) team to effectively engage their team members to produce highly motivated, results driven and value adding teams. Create strategies to enhance common group culture. Educate management staff and physicians. Create strategies and methodologies for improved and expanded use of the ancillary services to optimize revenues and profits in conjunction with HF. In conjunction with the HF Marketing team, develop a marketing and/or branding program to increase the awareness of the Medical Group’s identity in its market.  Work with the CHS Medical Director’s to support patient care programs that enhance quality and safety management, utilization management and service enhancement. Additionally, support the Medical Director’s efforts for profiling each physician’s practice, including financial and operating statistics (i.e. visits per physician, average charge per visit, total gross production), clinical quality indicators, and patient and staff engagement.  Work with the Medical Directors and Administrative team to monitor physician compensation issues, recommend changes in those arrangements when doing so better aligns incentives for the physicians and Health First.

LEADERSHIP ACCOUNTABILITIES

Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision. Provide leadership, motivation, coaching, feedback, and support to foster and strengthen growth and development of an effective, high performing team. Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment. Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals. Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates. Display strong strategic and financial acumen in areas of responsibility in alignment with the organization's strategic objectives.

Qualifications

MINIMUM QUALIFICATIONS 

Education:   Minimum of a master’s degree in a Business or Administrative Healthcare related field. 
Work Experience:  Ten (10) years minimum of healthcare experience, with a focus on physician practice operations, is required.
Licensure:
Certification:  
Skills/Knowledge/Abilities:

Excellent communication skills, savvy and experience dealing with complex issues, an understanding of physician billing, financial accounting, and operations are also required. Successful experience growing and developing an employed physician model within a health system is required. Strong experience developing and implementing operating plans and analyzing financial and quality data is important. Experience in developing and/or operating management service organizations would be preferable. Finally, knowledge of various physician compensation plans, incentives and contracting arrangements is an important prerequisite for success in the role. This is a fast paced, competitive, and complex environment that demands an individual whose values will foster teamwork, engage, and empower people, and exemplify the sharing of knowledge and information. Therefore, the selected individual will understand, appreciate, and embody how to manage through organizational ambiguity to achieve agreed upon objectives. While the job is about managing people and change, it is also about managing the conflict surrounding change. Furthermore, in his or her role as leader of the executive management team, it is incumbent upon him or her to teach staff how to manage conflicts and approach challenges to product efficiency and effectiveness with integrity and a reasonable degree of harmony. In terms of personal attributes, this person will exhibit high energy and enthusiasm, yet be perceived as steady, consistent, and predictable. He or she will bring an awareness and intuition of the subtleties of personal interactions to the role. He or she will be seen as involved and participating as a team member, yet very much the leader, highly attuned to achieving the organizational goals with energy, integrity, authority, and decisiveness. He or she will have a real sense of efficient ties usage, along with the resilience and balance that a sense of humor fosters. Motivationally, this person must enjoy working with physicians, managing complexity and conflict, and leading change to build a large physician’s group with a positive identity and an outstanding reputation.

PHYSICAL REQUIREMENTS

Sedentary

Majority of time involves sitting or standing; occasional walking, bending, stooping.  Long periods of computer time or at workstation. Light work that may include lifting or moving objects up to 20 pounds with or without assistance. May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.  Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. Workspace may vary from open to confined; on site or remote. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Job :

Executive Management

Organization :

Health First Medical Group LLC

Primary Location :

United States- Florida - Brevard County- Melbourne

Schedule :

Full-time

Shift Times :

8:00 am - 5:00 pm

Job Level :

CEO

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