Customer Care Representative 1

4 weeks ago


San Bernardino, United States Stater Bros. Markets Full time
DEPARTMENT:Customer CareJOB SUMMARY:

The Customer Care Representative will be responsible for resolving general customer concerns, partnering with the grocery leadership to provide feedback and support.

JOB RESPONSIBILITES:
  • Respond to customer calls and emails and answer questions about services and products;
  • Coordinate and collaborate with cross-functional teams to ensure quality service to customers
  • Keep records of customer interactions, transactions, comments, and complaints in customer database system timely and accurately
  • Resolve customer complaints via phone, email, mail, or social media
  • Resolve conflicting and complex issues relating to customer services
  • Communicating with customers through various channels
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Perform general administrative tasks;
  • Interact with customers to know their requirements and needs.
  • Additional tasks as assigned
REQUIREMENTS / QUALIFICATIONS:
  • High school diploma or equivalent
  • 1+ years of experience in customer service or an administrative role
  • Proficiency with MS Office
  • Outstanding communication, phone, and active listening skills
  • Exceptional communication skills
  • Ability to work well in a team environment
  • Strong sense of professionalism and discretion required
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to multi-task, prioritize and manage time effectively


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