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Customer Service Representative 1
1 month ago
Title: Customer Service Representative 1 Department: Service Center Bargaining Unit: OPEIU 29 Grade: 16 Position Type: Non-exempt Hours per Week: 40 Position Summary: Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision. Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role. General Duties: Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner. Escalate issues as appropriate. Perform administrative and clerical tasks. Consistently meet established performance standards, including quantity and quality call standards. Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions. Consistently demonstrate excellent attendance and punctuality. Perform other related duties and special projects as assigned. Minimum Qualifications: High school diploma or equivalent. Minimum of 6 months experience in customer service; basic knowledge of benefits preferred. Possess a strong work ethic and team player mentality. Highly developed sense of integrity and commitment to customer satisfaction. Ability to communicate clearly and professionally, both verbally and in writing. Solid organization skills with strong detail orientation and listening skills. Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. Proficient PC skills, including MS Word and Excel. Able to maintain excellent attendance and punctuality. Rate: $22.59/hr If you meet the minimum qualifications and are interested in applying for the above position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline listed above in order to be considered prior to external applicants. #J-18808-Ljbffr
