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Program Assistant, Online Degree Programs

3 months ago

San Diego, United States University of San Diego Full time
Duties :
  • Responsible for stocking all office machines, including fax, copiers and printers.
  • Orders appropriate supplies as needed.
  • Responsible for opening, sorting and distributing all incoming office mail.
  • Serves as division liaison with campus Mail Center.
  • Updates and maintains some division mailing lists.
  • Prints mailing address labels for use by instructors to mail brochures and flyers.
  • Other duties as assigned.

Special Conditions of Employment:

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.  For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.

Background check:   Successful completion of a pre-employment background check.

Degree Verification Requirement : Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications:

  • Requires High School diploma plus two years related experience. A bachelor’s degree is preferred; college education may substitute for experience at the rate of 2 years education = 1 year experience.
  • Minimum of one year in a position that required critical thinking and analytical skills required.
  • At least 1 year of experience in customer service.

Preferred Qualifications:

  • A bachelor’s degree is preferred.

Performance Expectations - Knowledge, Skills and Abilities:

  • Excellent written and oral communication skills.
  • Demonstrated ability to handle multiple tasks.
  • Excellent attention to detail.
  • Excellent customer service skills.
  • Excellent organizational skills.
  • Excellent spelling and grammar skills.
  • Demonstrated ability to use web-based student information and customer relationship management tools.
  • Strong computer skills in word processing, spreadsheet, and data management.
  • This position requires excellent communication skills for a fast-paced office environment that supports the enrollment and learning needs of students and prospective students.
  • Must possess the ability to handle multiple tasks, requests, and web-based information tools in a calm and effective manner.
  • This position requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment.
  • Must have excellent spelling and grammar skills.
  • The Program Assistant must have excellent customer service, organizational and communication skills.
  • Proven ability using computers for business applications, including word-processing, spreadsheets, data management and administrative systems software.
  • Effectively support student and faculty requests in collaboration with Program Coordinators.
  • Service administrative student requests related to all aspects of a student’s life cycle (registration, drops, withdrawals, and LOAs).
  • Manages multiple requests from a variety of communications channels.
  • Maintains high levels of efficiency, accuracy, and attention to detail when using data systems and data formats.
  • Develop a working knowledge of and management of student enrollment system(s) and internal CRM.
  • Collaborate and support other team members in assigned areas.

Tools and Equipment Used:

  • Computer/PC, telephone, fax machine, copier, web-based student information, and customer relationship systems – web-based.