Dental Office Specialist

3 weeks ago

Tucson, United States El Rio Health Full time

The primary goal of the El Rio Health

Dental Office Specialist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
Essential Job Functions:

Demonstrates the importance of our patients by preparing the front desk/reception area to receive patients.
Maintains a clutter-free professional workstation, turns on all equipment needed for job performance, secures petty cash and prepares sign-in sheets.
Exhibits value and respect for our patients by limiting personal conversations to locations away from patients and assigned workstations.
Answers telephone in a courteous and professional manner. Records accurate patient messages and/ or complaints and directs them appropriately.
Maintains patient information confidentiality (including, but not limited to, speaking in a quiet tone of voice).
Wears clean and appropriate attire based on the El Rio Health dress code at all times.
Demonstrates and models El Rio Behavioral Standards in all interactions with patients, co-workers, and visitors.
Assists in the collection of information for quality improvement surveys.
Provides a work environment safe and free from hazards; immediately address or inform management of safety issues or potential hazards; adhere to Health and Safety Policies and
Procedures; participate in all safety programs, which may include assignment to an emergency response team.
Completes all required EHR/EMR El Rio IT systems information fields with accurate and consistent patient registration and demographic collection.
Checks patients in for providers in an efficient, courteous, and professional manner.
Always keeps patients and visitors informed of wait times.
Schedules and manages patient appointments, both in person and by telephone, while expressing and demonstrating a positive attitude at all times.
Notifies back-office staff when walk-ins present needing assessment.

Minimum Education and Experience:

High School Diploma or G.E.D.
Customer service experience.
Money and credit card transactions experience.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required Licenses, Certifications, and Registrations:

Current certification in Basic Life Support (BLS) for health care providers.
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

Extensive public contact work
Experience in a medical or dental front office strongly preferred
Knowledge of dental terminology and procedures, experience in dental insurance billing, computer data entry and retrieval preferred
Bilingual (English/Spanish) with the ability to speak, read and write in both languages

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.
 

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