Elite Partner Account Specialist

4 weeks ago

Kansas City, United States Abbott Full time

The Opportunity

The position of Elite Partner Account Specialist is within our Toxicology business unit located at our Kansas City, MO office. This role will be responsible for building and sustaining relationships, and supporting growth, of the assigned clinic group. The Account Manager will serve as the liaison between Abbott eScreen and clinic leadership, using a consultative approach to manage and up-sale the account to exceed client needs. This requires daily interface with all internal eScreen groups and client contacts at all management levels including executive support.

What You’ll Work On

Perform customer trouble shooting, follow-up calls, visits, and support to the account to ensure retention, increase growth, volume, and utilization of eScreen products

Execute goal and objective strategies as established by Manager, Account Management

Create, coordinate and perform training session(s), for the account to meet their needs

Introduce sales and marketing efforts to generate new business and grow existing account Review and provide data reporting and analysis to the account for their use and to identify changes in business trends that may indicate service opportunities

Articulate account details regarding account productivity, which are growing and which are declining and why

Use customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year

Required Qualifications

Bachelor degree or equivalent combination of education and experience required

3-5 years of professional experience required

Must be a technology-minded person with a comfort level using Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (Webex, Skype); using CRMs; and other similar platforms to track projects and document details

Must have good oral and written communication skills

Preferred Qualifications

Knowledge of Abbott eScreen products and software applications a plus

Experience in drug testing or Occupational Health-related account management

Experience with managing customer relations via phone, email and in person on a daily basis

Knowledge/Skills

Must have proven skills and experience in extensive interactive client relationships

Needs to understand data and be able to analyze and articulate data findings to internal and external leadership

Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution; while working on all special projects

Must be a disciplined note-taker with strong attention to recording all applicable details of a project and all daily issue resolution situations

Must have strong time-management skills to be able to perform required daily activities, take on new issues and also complete other duties

Must be able to successfully work independently and collaborate with a team

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