Employee Services Representative II
2 weeks ago
RyderEmployee Services Representative II - REMOTE
Bismarck, ND, 58507, USA
_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (
Summary
The Employee Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires or transactions that need specialized knowledge and / or subject matter expertise (including, but not limited to areas such as: I-9 compliance, Pre-employment services, Unemployment Insurance claims, Immigration Services, Leave Administration, Drug and Alcohol program, HR Compliance, compliance with collective bargaining agreements, HR knowledge administration, or on-site HR support). Operating in a fast-paced environment, illustrating confidence in handling inbound/direct or transferred calls/cases. Ability to work in a team environment, displays critical thinking skills and able to problem solve while providing superior customer support and HR subject matter expertise.
Essential Functions
Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized assistance for the functional area(s) assigned
Process complex transactions, diagnose and resolve critical issues with the highest level of accuracy, accountability and reliability
Extensive phone, email as well as in-person communications, with ability to multi-task
Monitor work queues and work independently under the direction of the Manager
Exhibit positive attitude while communicating with all internal and external customers
Develop deep expertise and specialized knowledge in functional area to aid customer escalation calls
Identify areas for continuous improvement
Required to meet productivity and accuracy standards as required
Cross-train on other duties as assigned by management
Flexibility to work overtime / extended hours, if required, in order to support operations during high-volume periods
Additional Responsibilities
Performs other duties as assigned.Skills and Abilities
Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Strong communication, organization, time management skills, and functional expertise (its, compensation)
Time management
Excellent collaboration and team building skills
Proficient in Microsoft Office environment intermediate required
Qualifications
Associate's degree preferred
Bachelor's degree preferred
Two (2) years or more in functional service area (. Separations, Benefits, Leaves, Global Mobility, Payroll, ER / LR, required
Two (2) years or more relevant work experience (. processing mass data uploads, payroll, organizational changes, required
Proficient in Microsoft Office environment intermediate required
Travel: None
DOT Regulated: None
Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The pay for this position ranges from $21.64-$28.68 an hour.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: HR Compliance
-
Support Center Representative I or II
19 hours ago
Bismarck, United States Basin Electric Power Full time**Job Description** **Position Title:** Support Center Representative I or II **OPEN UNTIL FILLED** **Department/Location:** Information Technology **/** Bismarck, ND **Company:** Basin Electric Power Cooperative **Position Purpose:** This position is responsible for providing front-line technical support of Information Technology (IT) related items via...
-
Support Center Representative I or II
3 days ago
Bismarck, United States Basin Electric Power Full timeJob Description Position Title: Support Center Representative I or II OPEN UNTIL FILLED Department/Location: Information Technology / Bismarck, ND Company: Basin Electric Power Cooperative Position Purpose: This position is responsible for providing front-line technical support of Information Technology (IT) related items via quality technical support of...
-
Customer Service Representative
1 month ago
Bismarck, United States Great Plains Restorative Services Full timeJob DescriptionJob DescriptionGPRS Job Title: Customer Service RepresentativeType and Status: Regular, Full-time, non-exempt, On-siteHours of Work: Weekdays 8am to 5pm, 40 hours per weekDepartment/Location: GPRS, BismarckReports to: Customer Service SupervisorStatement of Purpose:The customer service representative is responsible for: patient demographic and...
-
Customer Service Representative
4 weeks ago
Bismarck, United States Great Plains Restorative Services Full timeJob DescriptionJob DescriptionGPRS Job Title: Customer Service RepresentativeType and Status: Regular, Full-time, non-exempt, On-siteHours of Work: Weekdays 8am to 5pm, 40 hours per weekDepartment/Location: GPRS, BismarckReports to: Customer Service SupervisorStatement of Purpose:The customer service representative is responsible for: patient demographic and...
-
Customer Service Representative-Bismarck
1 month ago
Bismarck, United States Great Plains Restorative Services Full timeGPRS Job Title: Customer Service Representative Type and Status: Regular, Full-time, non-exempt, On-site Hours of Work: Weekdays 8am to 5pm, 40 hours per week Department/Location: GPRS, Bismarck Reports to: Customer Service Supervisor Statement of Purpose: The customer service representative is responsible for: patient demographic and insurance information...
-
Customer Service Representative-Bismarck
2 days ago
Bismarck, United States Great Plains Restorative Services Full timeGPRS Job Title: Customer Service Representative Type and Status: Regular, Full-time, non-exempt, On-site Hours of Work: Weekdays 8am to 5pm, 40 hours per week Department/Location: GPRS, Bismarck Reports to: Customer Service Supervisor Statement of Purpose: The customer service representative is responsible for: patient demographic and insurance information...
-
Customer Service Representative-Bismarck
1 week ago
Bismarck, North Dakota, United States Great Plains Restorative Services Full timeGPRS Job Title: Customer Service Representative Type and Status: Regular, Full-time, non-exempt, On-site Hours of Work: Weekdays 8am to 5pm, 40 hours per week Department/Location: GPRS, Bismarck Reports to: Customer Service Supervisor Statement of Purpose: The customer service representative is responsible for: patient demographic and insurance information...
-
Customer Service Representative
1 month ago
Bismarck, United States AMCON Distributing Company, Inc. Full time**Customer Service Representative** Bismarck, 3205 E Thayer, Bismarck, ND 58501 **TITLE OF POSITION:** Customer Service Representative **REPORTS TO:** Customer Service Manager **JOB PURPOSE:** To assist customers with orders and any problems. **JOB RESULTS:** - Answers phone regarding shortages, overages, pick-ups, and orders. - Keys into computer all...
-
Customer Service Representative
2 weeks ago
Bismarck, United States AMCON Distributing Company, Inc. Full time**Customer Service Representative** Bismarck, 3205 E Thayer, Bismarck, ND 58501 **TITLE OF POSITION:** Customer Service Representative **REPORTS TO:** Customer Service Manager **JOB PURPOSE:** To assist customers with orders and any problems. **JOB RESULTS:** - Answers phone regarding shortages, overages, pick-ups, and orders. - Keys into computer all...
-
Customer Service Representative
3 weeks ago
Bismarck, United States Midwest Motor Express Full timeOur Customer service Representative are pivotal to our operations. Come join our Bismarck, ND office today! JOB Details $18/Hr M-F no weekends Assist customers via phone or email with shipment tracing, providing invoices and documents, scheduling pickups, and preparing customer reports. Enter rate requests on behalf of customers Assist with reception...
-
Lead Customer Service Representative
1 month ago
Bismarck, United States Aramark Uniform Services Full time** Lead Customer Service Representative / Lead Route Delivery Driver** **Job Category****:** Service Professional **Requisition Number****:** LEADC019298 Showing 1 location **Job Details** **Description** ESSENTIAL JOB TASKS AND ACTIVITIES Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may...
-
Lead Customer Service Representative
3 weeks ago
Bismarck, United States Aramark Uniform Services Full time** Lead Customer Service Representative / Lead Route Delivery Driver** **Job Category****:** Service Professional **Requisition Number****:** LEADC019298 Showing 1 location **Job Details** **Description** ESSENTIAL JOB TASKS AND ACTIVITIES Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may...
-
Customer Service Representative
4 weeks ago
Bismarck, United States U-Haul Full timeLocation: 1453 Interstate Loop, Bismarck, North Dakota 58503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 weeks ago
Bismarck, United States U-Haul Full timeLocation: 1453 Interstate Loop, Bismarck, North Dakota 58503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys...
-
Customer Service Representative
2 weeks ago
Bismarck, United States U-Haul Full timeLocation: 1453 Interstate Loop, Bismarck, North Dakota 58503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Telephone Customer Service Representative
1 month ago
Bismarck, United States Bismarck Rural Fire Department Full timeCompany Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...
-
Telephone Customer Service Representative
4 weeks ago
Bismarck, United States Bismarck Rural Fire Department Full timeCompany Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...
-
Telephone Customer Service Representative
1 month ago
Bismarck, United States Bismarck Rural Fire Department Full timeCompany Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...
-
Telephone Customer Service Representative
4 weeks ago
Bismarck, United States Bismarck Rural Fire Department Full timeCompany Description About Us: The goal of Bismarck Motor Company is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together, we will set and...
-
Customer Service Representative
3 weeks ago
Bismarck, United States The Now Full timeJob DescriptionJob DescriptionDo you like helping people get the most out of the technology they love? Is being part of an award-winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our Customer Service Representatives are the front line...