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Lead Customer Service Representative
4 months ago
** Lead Customer Service Representative / Lead Route Delivery Driver**
**Job Category****:** Service Professional **Requisition Number****:** LEADC019298 Showing 1 location **Job Details**
**Description**
ESSENTIAL JOB TASKS AND ACTIVITIES
Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned as needed by management.
Overall Duties
? Provides route relief on delivery routes, as directed by manager (CSM, COM or GM/Branch Mgr.), in a safe and efficient manner to provide seamless service to customers.
? Communicates with CSRs in advance, when possible, to seek out specifics about route coverage before route relief periods.
? Creates and maintains route relief schedule for assigned routes to be approved weekly by service management.
? While on route relief identifies opportunities to improve inventory management, customer satisfaction and identifies additional products and services that may benefit customers. Communicates these opportunities to the CSM/SCM and CSR responsible for route.
? Assists as needed with the on-boarding and training of CSRs as directed by management.
? Adheres, practices and promotes effective use of CSR processes.
? Uses service tools and systems (example: Handheld) in an efficient and effective manner and is a recognized expert in utilization of systems.
REQUIRED QUALIFICATIONS
Potential candidates for this job will be sought that have strong indication of capability with the following items. Commercial Vehicles Operation
? Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place.
Minimum Education/Experience
? Proven record of punctual work attendance.
? Basic Math reasoning skills.
? Excellent driving record.
? Lifting Ability: up to 100 pounds: Push/Pull Ability; up to 300 pounds assisted.
? Capability to work in a fast paced work environment.
? Capability to work with people and teams in a collaborative and supportive manner strongly desired.
Preferred Education or Experience
? Two years industrial laundry experience or route service experience.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
