Service Coordinator
4 weeks ago
WHAT YOU'LL BE DOING - THE ROLE
Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail. Follow up on customer calls including returning voicemails Schedule services with homeowners and RbA Service Technicians Quote parts and labor cost for non-warranty services Verify that payment has been received for any billable order prior to ordering or scheduling. Enter required notes at every point of action and customer contact Scan service order and confirmation into the correct customer’s electronic file located on the shared drive. Document customer contact through RForce Other duties as assigned
WHAT YOU BRING - THE PERSON
Considerable experience within a customer service environment Highly organized and the ability to reflect empathy to customers High School Diploma or equivalent, required Excellent oral and written communication skills Ability to work with team members (excellent team skills) Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.) Flexibility and demonstrated ability to adapt well in a changing environment
WHAT’S IN IT FOR YOU - The Benefits
Medical Insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Telehealth: 24/7 access to physicians Prescription drug Insurance Dental Insurance Vision Insurance Life Insurance / AD&D $50,000 Paid Coverage Additional Voluntary Employee & Spousal life insurance Short-term disability Insurance (STD) Long-term disability Insurance (LTD) Parental Leave Voluntary Critical Illness Insurance Voluntary Accident Insurance Teammate Assistance Plan Paid Volunteer Time 401k with 50% match up to 6% of your annual pay Tuition Reimbursement $19 - $19 an hourPay: $19/hr PLUS a monthly bonus Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.-
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