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Membership Coordinator

2 months ago

Lansing, United States CMLS (Council for Multiple Listing Services) Full time
Details

Posted: 10-Jul-24

Location: Remote

Type: Full Time (Remote Only)

Categories:

Administrative, Clerical, Support Customer Service and Support Membership

Additional Information:

Telecommuting is allowed.

Who We Are
CMLS is an association of over Multiple Listing Services (MLS) committed to high standards of professionalism and performance. We define practices that improve MLS operations and leadership, advance policies that promote innovation and convene gatherings that foster growth. As a volunteer-led organization responsible for bringing the real estate industry together to build a better marketplace, we are driven by our mission and values and work every day to promote the value of the MLS industry towards the goal of homeownership.

The Team

At CMLS we believe in creating a workplace that offers a welcoming atmosphere and a sense of belonging. We are dedicated to the work as much as we are to supporting each other, celebrating each other’s successes and working together to overcome challenges. The CMLS team is a multi-talented, cross-functional, collaborative group united by our passion for helping others and bolstering the work of our members. We take ownership, initiate action and empower each other. We focus on positive impact, valuing everyone's contributions regardless of experience, and promote transparency and trust through open communication.

The Opportunity

The Membership Coordinator will enhance member services at CMLS by excelling in customer service and supporting membership goals, resources, and initiatives. This role involves understanding member value, supporting CMLS strategy, building relationships, and educating members. The Coordinator will work closely with the Senior Manager of Member Experience to ensure member interactions align with the CMLS Board of Directors' priorities and strategic direction.

We are seeking a Membership Coordinator to join our close-knit team. The individual in this role can expect to gain experience and develop new skills. It is well-suited for someone who is flexible, looking to grow their career along with learning and working within a trade association. The coordinator must be a highly effective organizer with outstanding attention to detail and handle a wide variety of projects and activities and values providing an exemplary customer service experience.

If you are propelled by working on a mission you can truly believe in and find joy in working with small but agile teams, we’d like to hear from you.

As a member of the CMLS team you will:

Act as the main contact for existing and prospective members, assisting with recruitment, onboarding, and general membership inquiries. Assist in the coordination of events and educational programming (registration, agenda development, printing, onsite coordination, etc.) Ensure accurate membership data including assessing data, cleaning and maintenance of AMS/LMS and member records, including general website maintenance Monitor and report on key metrics related to membership growth and generate reports to inform member engagement strategy Assist in evaluating and refining member journeys to improve satisfaction, engagement, and loyalty. Organize and oversee the business file structure Enhance event and program delivery by becoming the subject matter expert in event and program delivery for virtual events platforms (ex., Zoom) Conduct thorough venue research and sourcing for events, ensuring each option aligns with event requirements and stays within budget constraints. Provide administrative support for membership, educational programs, and marketing

Qualifications:

Requires a minimum of two years of prior relevant trade association, member engagement and customer service work experience.


Competencies:

A proven self-starter that carries out responsibilities independently and consistently within assigned parameters. Excellent interpersonal and communication skills, both verbal and Working knowledge and experience with Microsoft Office Suite (Word, Excel, Outlook). Strong critical thinking and problem-solving Ability to be self-directed but highly team Industry knowledge is a plus but not a necessity Experience working on a smaller team a

We understand that a single candidate may not offer every single desired skill, experience, and characteristic, and encourage candidates from a wide range of backgrounds and experiences, preferably with trade association experience, who feel they offer a strong fit with the profile outlined to express interest.

Compensation:

The salary for this position is commensurate with experience, plus benefits. Benefits include:

Health, dental and vision insurance after 90 days of employment A culture committed to diversity, equity, and inclusion 12 day of PTO per year 10 holidays per year (k) with 3% employer match after 90 days of employment Remote work schedule that supports work-life balance Employer paid professional development opportunities

Some travel is expected and required approximately 3-4 times per year.

How to Apply:

If you are excited about this opportunity please provide a cover letter, a resume including salary expectations, along with any additional, relevant information you would like to be considered to with a subject line: CMLS Membership Coordinator.

Please attach cover letter, titled as: Last Name – First Name CMLS Cover Letter Please attach resume, titled as: Last Name – First Name CMLS Resume Please attach additional documents, titled as: Last Name – First Name CMLS Additional

TIMELINE: All submissions are due by 5:00 p.m. (Eastern Standard Time) on August 3, .

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

About CMLS (Council for Multiple Listing Services)