Business Analyst

Found in: Talent US C2 - 2 weeks ago

Santa Clara, United States InterVision Systems, LLC Full time

We are seeking an experienced Contact Center Business Analyst to join our team The ideal candidate will have a strong understanding of Contact Center operations and will be responsible for capturing detailed business requirements, process mapping, and facilitating the development of solutions that drive efficiency and effectiveness.

We welcome your experience and talents to our team

3+ years of experience as a Business Analyst, preferably in a Contact Center environment. Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements. Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with Business Analysis tools is a plus. Familiarity with Agile and/or Waterfall project methodologies. Certification in Business Analysis (e.g., CBAP, PMI-PBA) is an advantage.

Some of the exciting work you will encounter:

Conduct stakeholder interviews, surveys, and workshops to gather business requirements and understand the objectives of the Contact Center project. Analyze existing Contact Center processes, workflows, and technology infrastructure to identify areas for improvement or streamlining. Collaborate closely with business units, IT teams, and project managers to translate business requirements into functional and technical specifications. Document findings and recommendations in a clear and concise manner, including the use of flowcharts, diagrams, and other visual aids to clarify requirements. Review, analyze, and evaluate business systems and user needs, and recommend appropriate solutions. Work closely with the project team to prioritize requirements, plan implementations, and coordinate testing and rollout of new features or changes. Act as a liaison between the business side and the providers of IT services to ensure effective communication and collaboration. Monitor project progress by tracking activity, resolving problems, and publishing progress reports.

  • Business Analyst

    3 days ago

    Santa Clara, United States smartdept. inc. Full time

    smartdept. is searching for a Business Analyst for a med-tech client located in Sunnyvale, CA . The ideal candidate will come with 5+ years of experience. This is a full-time , hybrid , 6 -month contract opportunitywith the possibility of an extension. Compensation for this position is expected to be $58/hr - $68/hr depending on experience level and...

  • Business Process Analyst

    Found in: Talent US C2 - 2 weeks ago

    Santa Clara, United States eTeam Inc Full time

    Duties: Perform business requirements gathering and analysis: documenting current state and desired/future state business processes, outlining impact and opportunities and ensuring solutions meet business needs and requirements. Evaluate business processes, anticipate requirements, identify areas for improvement, and work collaboratively and...

  • Revenue Systems Business Analyst

    7 days ago

    Santa Clara, United States Intel Full time

    Ntel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the life of every person on the planet. Intel is in the midst of a t Business Analyst, Revenue, Systems, Analyst, Business, Accounting

  • Business Analyst

    3 weeks ago

    Santa Clara, United States Sustainable Talent Full time

    Job DescriptionJob DescriptionAre you ready to drive innovation and shape the future of technology in the heart of Silicon Valley? Sustainable Talent is seeking a Business Analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation, and project management to join our client's team.Sustainable Talent is...

  • Business Process Analyst

    2 weeks ago

    Santa Clara, United States CareerBuilder Full time

    We are looking for a Business Process Analyst in to enhance operational efficiency by evaluating and optimizing business processes. You will examine existing workflows, identify areas for improvement, and implement changes to streamline operations. The goal is to implement scalable processes that align with organizational goals and industry standard...

  • Business Process Analyst

    2 weeks ago

    Santa Clara, United States NVIDIA Full time

    We are looking for a Business Process Analyst in to enhance operational efficiency by evaluating and optimizing business processes. You will examine existing workflows, identify areas for improvement, and implement changes to streamline operations. The goal is to implement scalable processes that align with organizational goals and industry standard...

  • Business System Analyst

    2 days ago

    Santa Clara, United States Russell Tobin Full time

    Position: Business Systems Analyst Location: Santa Clara, California (Remote) Duration: 6 Months (Extension Likely) Pay Rate: $70-$80/HR (DOE) Duties: Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user...

  • Business Analyst

    7 days ago

    Santa Clara, United States TCWGlobal Full time

    Business Analyst (Salesforce CPQ) W2 Contract 9 Months, Possible Conversion to FTE Santa Clara, CA (mostly remote, onsite 1x/week) $60-70/hr We are seeking a contractor business analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation and project management. What you'll be doing: Prepare and conduct Unit...

  • Business System Analyst

    1 week ago

    Santa Clara, United States Russell Tobin Full time

    Position: Business Systems Analyst Location: Santa Clara, California (Remote) Duration: 6 Months (Extension Likely) Pay Rate: $70-$80/HR (DOE) Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Duties: Analyzes complex business problems to be solved with automated systems. Provides...

  • Business System Analyst

    Found in: Appcast US C2 - 1 week ago

    Santa Clara, United States Russell Tobin Full time

    Position: Business Systems AnalystLocation: Santa Clara, California (Remote)Duration: 6 Months (Extension Likely)Pay Rate: $70-$80/HR (DOE)Duties: Analyzes complex business problems to be solved with automated systems.Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user...

  • Business System Analyst

    3 weeks ago

    Santa Clara, United States Russell Tobin Full time

    Position: Business Systems AnalystLocation: Santa Clara, California (Remote)Duration: 6 Months (Extension Likely)Pay Rate: $70-$80/HR (DOE)Duties: Analyzes complex business problems to be solved with automated systems.Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user...

  • Business System Analyst

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Santa Clara, United States Russell Tobin Full time

    Position: Business Systems AnalystLocation: Santa Clara, California (Remote)Duration: 6 Months (Extension Likely)Pay Rate: $70-$80/HR (DOE)Duties: Analyzes complex business problems to be solved with automated systems.Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user...

  • Business Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Santa Clara, United States TCWGlobal Full time

    Business Analyst (Salesforce CPQ)W2 Contract 9 Months, Possible Conversion to FTESanta Clara, CA (mostly remote, onsite 1x/week)$60-70/hr We are seeking a contractor business analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation and project management.What you'll be doing:Prepare and conduct Unit Testing...

  • Business Analyst

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Santa Clara, United States TCWGlobal Full time

    Business Analyst (Salesforce CPQ)W2 Contract 9 Months, Possible Conversion to FTESanta Clara, CA (mostly remote, onsite 1x/week)$60-70/hr We are seeking a contractor business analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation and project management.What you'll be doing:Prepare and conduct Unit Testing...

  • Business Analyst Developer

    2 weeks ago

    Santa Clara, United States CareerBuilder Full time

    Require Masters Degree in computer science, communication engineering, business administration, management information systems, or related field and 1 year experience in the job offered, software engineer/developer, systems/programmer/test specialist/analyst, IT consultant/associate, or related field Responsibilities Work with engineer manager, product...

  • Business Analyst

    5 days ago

    Santa Clara, United States TCWGlobal Full time

    Job DescriptionJob DescriptionBusiness Analyst (Salesforce CPQ)W2 Contract 9 Months, Possible Conversion to FTESanta Clara, CA (mostly remote, onsite 1x/week)$60-70/hrWe are seeking a contractor business analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation and project management.What you'll be...

  • Business Analyst

    1 week ago

    Santa Clara, United States TCWGlobal Full time

    Job DescriptionJob DescriptionBusiness Analyst (Salesforce CPQ)W2 Contract 9 Months, Possible Conversion to FTESanta Clara, CA (mostly remote, onsite 1x/week)$60-70/hrWe are seeking a contractor business analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation and project management.What you'll be...

  • Business Analyst

    2 weeks ago

    Santa Clara, United States TCWGlobal Full time

    Job DescriptionJob DescriptionBusiness Analyst (Salesforce CPQ)W2 Contract 9 Months, Possible Conversion to FTESanta Clara, CA (mostly remote, onsite 1x/week)$60-70/hrWe are seeking a contractor business analyst proficient in Salesforce CPQ, rebate management tools, JIRA, testing methodologies, documentation and project management.What you'll be...

  • Business Systems Analyst

    Found in: Talent US C2 - 2 weeks ago

    Santa Clara, United States Rootshell Full time

    Role Description Rootshell Enterprises Technologies, Inc. has job openings for Business Systems Analyst. Jobs located in Santa Clara, CA and various unanticipated locations throughout the U.S. Design application architecture to implement different business use cases.Gather business, system requirements, and develop business requirement documents (BRD)....

  • Sr Business Analyst/Architect

    5 days ago

    Santa Clara, United States InterVision Systems Full time

    Sr Business AnalystArchitect - Careers At InterVision Systems Share with friends or Subscribe! Back To Openings Sr Business Analyst/Architect Department: PMO Location: Santa Clara, CA START YOUR APPLICATION Are you looking for a challenging role as a Sr Business Analyst/Architect? As a leading managed service provider (MSP), InterVision assists IT leaders...