Director-Digital Product Management

3 months ago

New York, United States American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

Enterprise Platforms’ mission is to transform the delivery of customer-centric platform solutions for American Express to spectacularly improve our speed to market, agility and transparency while delivering world-class solutions to our customers. The Global Accounts Receivable (Global AR) team in Enterprise Platforms plays a key role in the development of card, non-card, and lending products and initiatives that deepen customer engagement, help grow revenue and increase member value.

The Global AR Product team is responsible for setting and carrying out the vision, strategy, and roadmap for our software products. We are looking for a Director of Digital Product Management to support our modernization journey, enabling our markets to leverage new technology that will provide flexibility, scalability, and speed to market. This role will focus on ensuring our modern platform is performant, scalable, secure, available, observable, while also discovering and planning for future market migrations.

Responsibilities:

Establish and socialize a global platform product and capability vision, strategy, roadmap and features for owned scope with ambitious clearly defined business metrics and targets. Communicate and build consensus across multiple departments in creating the product roadmap. Establish a balance between the requirements of customers, stakeholders and engineering work. Establish features and investments across businesses and resolve prioritization conflicts when they occur. Partner with product and technology leaders in the US and International markets to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, efficient resource usage, product quality and speed to market. Lead the platform product life cycle from strategic planning to tactical execution in close partnership with technology teams. Leverage agile best practices to assess feasibility of ideas, create product constructs and innovative capabilities that power best in class products for our customers and business. Lead multiple high-profile initiatives, ensuring consistent collaboration with key partners and clear communication of strategy, program status, roadmaps and prioritization trade-offs. Obtain feedback on products and capabilities to iterate and drive improvements in future releases. Prioritize feature set continuously based on customer feedback, research learnings and analytics to maximize customer and shareholder value. Maintain pulse on external driven products and continuously feed learnings back into the products and team. Champion and implement groundbreaking product, technology, and processes innovations. Lead the Manilla Global AR product team with clear objectives and key results. Responsible for performance evaluations, employee engagement, coaching and people development. Coordinate the efforts of a large Agile team (stakeholders, engineers, designers, analytics) to deploy the platform enhancements across products. Evangelize the platform product and capabilities to stakeholders; shepherd initiatives through the development process, advocating to achieve the best outcomes. Enable analytics-driven decision making to evolve products and usage; produce ROI analyses and optimization recommendations.

Qualifications:

At least eight years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap. A good balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams while maintaining a customer-first attitude. High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, Agile product development. Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality. Strong multi-business unit stakeholder management, with experience working with cross functional product development teams. Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment. Ability to solve sophisticated problems with a highly analytical approach. Consistent track record in running large, complex software projects with multiple stakeholders. Knowledge of Payments, Accounting, Accounts Receivable, Card and Non-Card Lending.

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

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