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Manager Inside Sales

2 months ago

Manitowoc, United States Manitowoc Full time

ESSENTIAL JOB FUNCTIONS:

Oversee order entry activity Manage & Direct sales order change process Coordinate between dealer/ customer and production facilities regarding unit delivery status. Resolve issues between customer and factory in regard to order administration and timing.  Supervise sales admin staff (if required) Prepare and present at SI&OP meetings Interact with RBM's, Dealers, and direct customer accounts to ensure good communication regarding order status Oversee short ship issues. Take calls and provide technical support and feedback during initial customer contact for lift solution request.  Interact with Customers to understand and document custom engineering requests during lift solution request.  Work with Engineering team to coordinate quoted content to customer on lift solutions. Coordinate with sales align quoted content with new product sales orders for lift solutions. Coordinate with aftermarket group to quote lift solution projects for fielded machines. Work with sourcing and operations teams to ensure lift solution projects are executed on time and on budget. Communicate lift solution order status back to customers to ensure a closed loop process. Work with sales and aftermarket teams to ensure accurate invoicing of completed lift solution projects.

JOB REQUIREMENTS/WORKING CONDITIONS:

Bachelor’s degree in engineering or other Technical degree with a minor in business is preferred.  Five or more years of directly relevant experience with large construction equipment manufacturer(s) and general knowledge of, and experience in the mobile crane industry is desired.  Individual must possess the technical knowledge to perform the job in a professional manner. Be able to rapidly grasp the significance of technical information and apply it to a specific situation.  The ability to analyze relevant data, exercise good judgement in predicting the outcome of future actions or inactions and the ability to coordinate with sales and manufacturing.  Share his or her thoughts or opinions regarding specific topics in a forceful yet diplomatic manner is required. Must be proficient in computer skills including general word processing and spreadsheet software. Occasional travel (domestic and international) to trade shows and customer job sites is required.

HEALTH AND SAFETY REQUIREMENTS:

Perform job functions in a safe manner. Wear all Personal Protective Equipment ( required by Company policy for the job being performed.  Know and follow established job specific and facility wide safety and health procedures and rules. Actively participate in safety and health training and demonstrate competency based on training received.  Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

BENEFITS:

Competitive total rewards package including benefits and 401(k) beginning day one of employment Continuing education and training opportunities, tuition reimbursement for those who qualify Vacation and Holiday pay Paid Parental Leave And much more

WORKING CONDITIONS:

This is a full-time position with normal working hours. Overtime and weekend work may be possible based on business conditions. 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be located in an office environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus. 

ABOUT US:

The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.

EOE / DISABLED / VETERAN