WIC Client Services Associate

4 weeks ago

Silver Spring, United States Community Clinic Full time
CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:

The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

This position will be remote upon completion of onboarding and onsite training.

KEY FUNCTIONS & RESPONSIBILITIES
  • Collects internal and external referrals and schedules appointments following established scheduling policies.
  • Makes appointments and transfers according to established policies.
  • Makes initial, and assists in making return appointments, confirming the participant's current address, and phone number, and updates the computer system, as necessary.
  • Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.
  • Participates in nutrition class activities as directed.
  • Participates in outreach activities as directed.
  • Always checks voicemail at least every 2 hours and returns all messages when received.
  • Accurately performs daily data entry.
  • Performs computer record file maintenance and updates in a timely manner.
  • Properly maintains computers, printers, and other office equipment.
  • Provides complete information on the certifying process.
  • Solicits and addresses participants' questions.
  • Provides correct information on WIC foods and vendors.
  • Provides correct information on the proper use of eWIC benefits.
  • Current CPR certification.
  • Working on-site is an essential duty for the job.
  • Perform other duties as assigned.
MINIMUM QUALIFICATFIONS:
  • A high school diploma or GED.
  • Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
  • Bilingual (English/Spanish) preferred.
  • Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
  • Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
  • Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

WHY WORK AT CCI?
  • Extensive benefits plan
  • Generous PTO Plan
  • 403B Retirement Plan + Employer match up to 4%
  • Tuition Reimbursement
  • Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
  • Our providers are insured for malpractice under the Federal Tort Claims Act.

** CCI Health Services is an Equal Opportunity Employer **

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George's Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.

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