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WIC Client Services Associate

3 months ago

Silver Spring, Maryland, United States Community Clinic Full time
CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone

POSITION SUMMARY:


The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

This position will be remote upon completion of onboarding and onsite training.
KEY FUNCTIONS & RESPONSIBILITIESCollects internal and external referrals and schedules appointments following established scheduling policies. Makes appointments and transfers according to established policies.

Makes initial, and assists in making return appointments, confirming the participant's current address, and phone number, and updates the computer system, as necessary.

Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.
Participates in nutrition class activities as directed.
Participates in outreach activities as directed.
Always checks voicemail at least every 2 hours and returns all messages when received.
Accurately performs daily data entry.
Performs computer record file maintenance and updates in a timely manner.
Properly maintains computers, printers, and other office equipment.
Provides complete information on the certifying process.
Solicits and addresses participants' questions.
Provides correct information on WIC foods and vendors.
Provides correct information on the proper use of eWIC benefits.
Current CPR certification.
Working on-site is an essential duty for the job. Perform other duties as assigned.

MINIMUM QUALIFICATFIONS:


A high school diploma or GED.Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.

Bilingual (English/Spanish) preferred.
Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.

Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.

Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

WHY WORK AT CCI?Extensive benefits planGenerous PTO Plan403B Retirement Plan + Employer match up to 4%Tuition ReimbursementContinuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.

Our providers are insured for malpractice under the Federal Tort Claims Act.
CCI Health Services is an Equal Opportunity Employer Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community.

Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George's Counties.

As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life.

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