IT Support Specialist I

2 weeks ago

Columbus, United States Childcare Network Full time

Work Address

6053 Veteran's Parkway



Overview

Explore your passion with us  

Founded in 1988, Child Development Schools is headquartered in Austin, TX operating over 260 childcare centers in 11 states. Our three early childhood education brands are Childcare Network, Sunrise Preschools, and My Small Wonders. We proudly provide quality care and developmental education to over 30,000 children aged six weeks to twelve years. 

We have a great opportunity for an IT Support Specialist I to join our growing company

The IT Support Specialist I will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer support and technical issues.

This position is required to be in office at our corporate location: 6053 Veteran's Pkwy, Columbus, GA 31909

Requirements

Must possess advanced skills in troubleshooting more complex issues even when users cannot explain clearly. Must show ability to identify trends and troubleshoot and escalate effectively Must be able to assist other IT Support staff with issues Must be able to communicate effectively with wide variety of non-technical users by phone and via email Must be able to learn new technologies and procedures quickly Must be able to document steps taken in a clear concise manner Proficient with Windows 10 as well as Microsoft Office Proficient with Google Suite including Google Docs, Drive and Sheets Comfortable with hardware, software and network troubleshooting Must have basic understanding of computer networking and VPN’s Must be able to troubleshoot, research, diagnose and resolve a range of IT-related problems such as virus infections, software incompatibility, hardware errors, etc. Must be able to use existing tools and find new tools to find solutions to end-user issues Must be able to work on multiple, high priority tasks with minimal supervision Must be able to work on-site in the Columbus, GA office Monday through Friday 8am-5pm and have additional availability and flexibility beyond those hours The ideal candidate will be highly motivated, a self-starter, creative, able to work independently, possess a strong attention to detail and have a “can do” attitude Must be able to regularly lift and move equipment weighing up to 50 lbs. Bachelor’s degree in Information Systems, Business, Communications or related field preferred 4 years of relevant technical experience preferred

Want to learn more about Child Development Schools? We’re always looking for nurturing, innovative, and dedicated individuals to join us and explore their passion for child care and early education. Please click to join our so we can keep in touch about other current and future opportunities

Child Development Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

Answer phone calls and emails from end users requesting technical support Effectively evaluate urgency of and prioritize IT support issues Provide technical support and resolve technical issues to the end user’s satisfaction Monitor and respond quickly and effectively to technical support requests  Provide exceptional customer service to end users Ensure all technical issues, actions taken, and resolutions are thoroughly documented in the IT support ticketing system Install, configure and troubleshoot workstations, printers, software and hardware Assist with onboarding of new users Be proactive and find and resolve IT issues that may have not yet been reported Assist Tier I Support team members with more complicated IT support issues Escalate issues to the IT Manager, coworkers, and/or outside consultants/vendors when appropriate Perform workstation hardware and software upgrades, as required Keep inventory and other documentation up to date Perform other duties as requested by the supervisor and management.

Our Benefits Provide:

Discounts up to 50% off childcare tuition Medical/Dental/Vision Insurance plans Paid Holidays, Vacation, and Sick Leave Free access to online training Education assistance to pursue your degree 401K plan savings and investment plan with employer match

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