![Right at Home East Bay](https://media.trabajo.org/img/noimg.jpg)
Home Care Sales and Community Engagement Manager
1 month ago
BENEFITS
Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success
Competitive pay and lucrative incentives
Paid orientation and elite training
Paid sick time and vacation time
Health insurance
Continuous learning opportunities
Exclusive rewards and recognition
Vibrant office culture and supportive team
Professional development opportunities
Company laptop
Owner committed to nurturing staff
WHY CHOOSE US?
Join a team committed to advocating for dignified, personalized in-home care, enriching lives one client, one caregiver, and one community at a time. At Right at Home East Bay, our mission is incredibly rewarding, with over 1.6 billion seniors worldwide by 2050. We're dedicated to empowering seniors and adults with disabilities to remain in their homes, guided by our values and the concept of "double bottom-line" success.
WHO ARE WE?
Right at Home East Bay serves Contra Costa, Alameda, and San Joaquin counties, spanning 20+ cities, including Walnut Creek, Danville, Pleasanton, Concord, Livermore, Orinda, and Tracy. As part of the Right at Home network, founded in 1995, we're a leading provider of in-home care globally, delivering over 280 million hours of care to our clients. Right at Home’s mission is simple - to improve the quality of life for those we serve.
JOB SUMMARY
The Sales and Community Engagement Manager is a trusted advisor and creates a positive identity for the company through industry knowledge, nurturing relationships, community promotions, and personal visits. The Sales and Community Engagement Manager is responsible for increasing care hours, developing a profitable referral source pipeline, gaining market share, and increasing client conversions. Amongst others, the Sales and Community Engagement Manager identifies/meets/follows-up/tracks the referral sources and community partners, answers the phone, conducts client intakes, develops and manages client care plans, learns, and understands a family’s care needs, shares helpful resources, and schedules referral meetings, in-home consultations or care delivery start dates. This role ensures that all leads and referrals are received in an accurate, detailed manner and are properly handled. The role performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. The role provides normal and after-hours support for clients, referral partners and prospective clients through e-mail, telephone and/or home visits.
ESSENTIAL FUNCTIONS
ENERGY
Presents ideas and data, which outline new service opportunities and sales potential.
Evangelize and represent the company in the community through on-the-ground events, and promotions such as city events, referral source events, chamber of commerce, etc.
Exhibits dynamism, enthusiasm, charisma, excitement and a positive “can do” attitude.
Participates in educational opportunities in homecare and become a trusted advisor.
ORGANIZATION
Pre-plans and executes weekly sales activities.
Maintains all sales activity in the Customer Relationship Manager database. Categorizes referral sources by profitability.
Maintains up-to-date competitive files, charges and pay rates.
Maximizes efficiency and cost effectiveness in daily activities.
VERBAL COMMUNICATION
Communicates effectively 1:1 and in group settings.
Easily articulates the value, vision, differentiators, and services.
Keeps team and referral sources informed.
Communicates information on market share strategy to team.
Easily shifts thinking process based on flow and direction of conversation taking place.
CREATIVITY
Generates new solutions to problems or suggests innovative improvements to current processes.
Creates promotional material as needed.
Investigates competitive landscape and identifies opportunities to gain market share.
LISTENING
Tunes in to the opinions, feelings and needs of people.
Understands the impact of one’s behavior on others and is patient and empathetic.
Lets others speak and actively listens to address specific needs.
LIKEABILITY
Builds and maintains trusting relationships with all stakeholders.
Builds referral pipeline by nurturing genuine relationships.
Exhibits friendliness, sense of humor, genuineness and a caring nature.
Treats people with respect.
TENACITY
Is energized by developing and meeting annual sales goals.
Establishes new sales opportunities.
Passionately strives to achieve positive results.
Conveys strong need to win.
Has a reputation for not giving up.
Continuously asks for the business.
Leverages competitive environment to gain market share.
INSPIRATIONAL/INFLUENTIAL
Coordinates sales activity with all office staff to ensure appropriate follow-up.
Is highly knowledgeable in the agency service lines, service fees and client base.
Proposes services and institutes contractual agreements with clients.
CUSTOMER FOCUS
Creates extraordinary phone experiences to engage and convert new clients.
Responds to leads immediately. Offers solutions to the needs of the caller. Is attentive to “on-hold” phone calls.
Manage the Client Satisfaction program, identifying opportunities to improve the client experience.
Conduct client quality calls and provide follow-up to address concerns or inquiries from family members, caregivers, and others.
Serve as a liaison between clients, caregivers, and the office team to ensure seamless communication and coordination.
CRITICAL THINKING
Can “read between the lines” when families share details of their current care needs, living situation and family dynamics.
Deals effectively with concrete, tangible issues, as well as with abstract, conceptual matters.
FIRST IMPRESSION
Answers telephone with the express intent of improving the quality of life for the caller.
Answers phone consistently, professionally and with a positive demeanor. Minimizes transfers, hold time and background noise.
PERSUASIVENESS
Understands the value and sells the care experiences created by Right at Home.
Uses charisma and credibility to help callers feel confident they have called the “best in home care.”
NEGOTIATION SKILLS
Uses value, services and relationship to secure new clients and schedule care over the phone.
Progresses uncommitted families through the inside sales process by confirming actionable next steps.
Re-engages with families who inquired about services in the past, but have not yet started services.
ADAPTABILITY
Assists with sales, marketing and public relations efforts.
DECISION MAKING/JUDGMENT
Maintain calm and offer sound guidance during emergencies, completing home safety checks as necessary.
Help families understand how changes in condition affect the care needs of their loved ones, ensuring a good client and caregiver match.
Participate in caregiver performance reviews, terminations, probations, and job counseling in compliance with agency policies.
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
Minimum two years of home care sales and business development experience.
Bachelor’s Degree in Business, Communications, or related field.
Technology and computer savvy with organizational, interpersonal, and telephone skills.
Knowledge of common medical terminology.
Able to work independently from Pleasanton, CA office, demonstrating sound judgment.
Proficiency in English, both written and spoken.
Insured automobile, valid driver’s license, and able to drive own car.
Current Live Scan (FBI and DOJ), or must have the ability to pass a full employment background check
Possesses negative TB skin tests or open to be tested.
Be available as required for on-call duty outside of normal office hours.
COMPENSATION
$20 - $23 per hour + Significant Bonus would make up the annual compensation.
We have other current jobs related to this field that you can find below
-
Sales and Community Engagement Manager
6 days ago
Pleasanton, United States Right at Home East Bay Full time**BENEFITS** Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success! - Competitive pay and lucrative incentives - Paid orientation and elite training - Paid sick time and vacation time - Health insurance - Continuous learning opportunities - Exclusive rewards and recognition -...
-
Home Care Scheduler
3 days ago
Pleasanton, United States Right at Home East Bay Full time**BENEFITS** Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success! - Competitive pay and lucrative incentives - Paid orientation and elite training - Paid sick time and vacation time - Health insurance - Continuous learning opportunities - Exclusive rewards and recognition -...
-
Male Caregivers Needed for Home Care
2 months ago
Pleasanton, United States Cardinal Senior Care Full timeJob DescriptionJob DescriptionWe are seeking Males Caregivers needed For home care to become a part of our team! You will provide routine healthcare to patients at the patient's home or in a care facility.Responsibilities:Provide routine individualized care to the elderly, convalescents, or persons with disabilitiesMonitor and report changes in patient...
-
Male Caregivers Needed for Home Care
4 weeks ago
Pleasanton, United States Cardinal Senior Care Full timeJob DescriptionJob DescriptionWe are seeking Males Caregivers needed For home care to become a part of our team! You will provide routine healthcare to patients at the patient's home or in a care facility.Responsibilities:Provide routine individualized care to the elderly, convalescents, or persons with disabilitiesMonitor and report changes in patient...
-
In-home Sales Rep
2 weeks ago
Pleasanton, California, United States Quality Mobile Home Services Full timeWHY YOU SHOULD JOIN OUR TEAMABOUT QUALITY MOBILE HOME SERVICESWe are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a...
-
Registered Nurse
4 weeks ago
Pleasanton, United States ACE Home Health Care & Hospice Full timeOutstanding Per Diem Registered Nurses needed for field-based positions servicing multiple locations: Livermore, Pleasanton, Dublin, San Ramon, Danville, Alamo, Walnut Creek ACE Home Health and Hospice is a locally owned and operated agency. We have offices based in Orinda and San Jose, CA and we are looking for the right persons to join our team. We are...
-
Home Care Office Operations Leader
4 weeks ago
Pleasanton, United States Right at Home East Bay Full time**BENEFITS** Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success! - Competitive pay and lucrative incentives - Paid orientation and elite training - Paid sick time and vacation time - Health insurance - Continuous learning opportunities - Exclusive rewards and recognition -...
-
Home Care Office Operations Leader
3 days ago
Pleasanton, United States Right at Home East Bay Full time**BENEFITS** Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success! - Competitive pay and lucrative incentives - Paid orientation and elite training - Paid sick time and vacation time - Health insurance - Continuous learning opportunities - Exclusive rewards and recognition -...
-
Remote Sales Consultant
2 weeks ago
Pleasanton, United States Winterfell and Company Full timeJob DescriptionJob DescriptionReady to Dive into the World of Sales?Become a part of our vibrant team as a Sales Consultant on a 1099 contract basis. Whether you're a seasoned sales professional or just starting out, this exciting opportunity lets you make a significant impact while enjoying the flexibility of remote work. With our support, you can...
-
Virtual Sales Agent
2 weeks ago
Pleasanton, United States Winterfell and Company Full timeJob DescriptionJob DescriptionEager to Start Your Sales Journey? Join our innovative team as a Virtual Sales Agent on a 1099 contract basis. This role is perfect for passionate individuals, whether you're an experienced professional or new to sales. Enjoy the freedom of remote work while making a meaningful impact. With our support, you can maximize your...
-
Engagement Manager Cloud Infrastructure and S
1 month ago
Pleasanton, United States NETWOVEN INC Full timeJob DescriptionJob DescriptionJob Description / Roles & Responsibilities Netwoven Inc., founded in 2001 by senior-level executives from Microsoft, Oracle, and Intel, is a leading professional services provider using Microsoft technologies and helps companies design and deploy solutions for collaboration, analytics, and customer insights. Netwoven’s senior...
-
Pleasanton, United States Netwoven Inc. Full time**Job Description / Roles & Responsibilities** Netwoven Inc., founded in 2001 by senior-level executives from Microsoft, Oracle, and Intel, is a leading professional services provider using Microsoft technologies and helps companies design and deploy solutions for collaboration, analytics, and customer insights. Netwoven’s senior executive team brings...
-
Engagement Manager Cloud Infrastructure and S
3 weeks ago
Pleasanton, United States NETWOVEN INC Full timeJob DescriptionJob DescriptionJob Description / Roles & Responsibilities Netwoven Inc., founded in 2001 by senior-level executives from Microsoft, Oracle, and Intel, is a leading professional services provider using Microsoft technologies and helps companies design and deploy solutions for collaboration, analytics, and customer insights. Netwoven’s senior...
-
Engagement Manager Cloud Infrastructure and S
4 weeks ago
Pleasanton, United States NETWOVEN INC Full timeJob DescriptionJob DescriptionJob Description / Roles & Responsibilities Netwoven Inc., founded in 2001 by senior-level executives from Microsoft, Oracle, and Intel, is a leading professional services provider using Microsoft technologies and helps companies design and deploy solutions for collaboration, analytics, and customer insights. Netwoven’s senior...
-
Managed Care Sales Specialist, Heart Failure
6 days ago
Pleasanton, United States Abbott Laboratories Full timeAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **Working...
-
Regional Director of Sales
2 weeks ago
Pleasanton, United States HumanGood Community Support Center Full timeUnder occasional supervision, supports the sales programs and teams at multiple communities in independent living, assisted living, and memory care. Will support and advise community directors of sales in their efforts to achieve occupancy, sales, and entrance fee goals across all levels of living. Helps develop and ensures the standard operating...
-
Managed Care Sales Specialist, Heart Failure
4 weeks ago
Pleasanton, United States Abbott Laboratories Full timeWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent...
-
Managed Care Sales Specialist, Heart Failure
4 weeks ago
Pleasanton, United States Abbott Laboratories Full timeWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent...
-
Caregiver/Home Care Aide
2 months ago
Pleasanton, United States Care America Homecare Services Full timeCare America Homecare Services is seeking compassionate, caring and dedicated professionals to add to our existing team of caregivers. Care America is a growing agency that strives to be the provider of choice for many home and community-based services that started in South San Francisco, California. We offer assistance with the activities of daily living...
-
Engagement Manager Content
4 weeks ago
Pleasanton, United States NETWOVEN INC Full timeJob DescriptionJob DescriptionJob Description/Roles & Responsibilities Netwoven Inc., founded in 2001 by senior-level executives from Microsoft, Oracle, and Intel, is a leading professional services provider using Microsoft technologies and helps companies design and deploy solutions for collaboration, analytics, and customer insights. Netwoven’s senior...