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Home Care Scheduler

3 months ago


Pleasanton, United States Right at Home East Bay Full time

**BENEFITS**

Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success
- Competitive pay and lucrative incentives
- Paid orientation and elite training
- Paid sick time and vacation time
- Health insurance
- Continuous learning opportunities
- Exclusive rewards and recognition
- Vibrant office culture and supportive team
- Professional development opportunities
- Company laptop
- Owner committed to nurturing staff

**WHY CHOOSE US?**

Join a team committed to advocating for dignified, personalized in-home care, enriching lives one client, one caregiver, and one community at a time. At Right at Home East Bay, our mission is incredibly rewarding, with over 1.6 billion seniors worldwide by 2050. We're dedicated to empowering seniors and adults with disabilities to remain in their homes, guided by our values and the concept of "double bottom-line" success.

**WHO ARE WE?**

Right at Home East Bay serves Contra Costa, Alameda, and San Joaquin counties, spanning 20+ cities, including Walnut Creek, Danville, Pleasanton, Concord, Livermore, Orinda, and Tracy. As part of the Right at Home network, founded in 1995, we're a leading provider of in-home care globally, delivering over 280 million hours of care to our clients. Right at Home’s mission is simpleto improve the quality of life for those we serve.

**JOB SUMMARY**

**YOU ARE A GREAT FIT IF YOU HAVE THESE COMPETENCIES**:
SCHEDULING AND COORDINATION
- Coordinate client schedules with caregiver availability, ensuring proper caregiver and client matches.
- Schedule and coordinate day-to-day activities of caregivers, maximizing efficiency and cost-effectiveness in daily activities.
- Perform payroll duties, including verifying time sheets, updating telephony records, and computer input for payroll processing.

COMMUNICATION
- Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
- Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
- Communicate care plans effectively with clients, families, and caregivers, ensuring everyone has the information they need for an extraordinary client experience.

CUSTOMER FOCUS
- Manage the Client Satisfaction program, identifying opportunities to improve the client experience.
- Conduct client quality calls and provide follow-up to address concerns or inquiries from family members, caregivers, and others.
- Serve as a liaison between clients, caregivers, and the office team to ensure seamless communication and coordination.

LISTENING
- Actively listen to and communicate with clients, family members, care partners, and referral sources to ensure the highest quality of service is being provided.
- Acknowledge, manage, and investigate client and/or family complaints, offering solutions and support as needed.

ADAPTABILITY
- Assists with sales, marketing and public relations efforts.

DECISION MAKING/JUDGMENT
- Maintain calm and offer sound guidance during emergencies, completing home safety checks as necessary.
- Help families understand how changes in condition affect the care needs of their loved ones, ensuring a good client and caregiver match.
- Participate in caregiver performance reviews, terminations, probations, and job counseling in compliance with agency policies.

ORGANIZATION
- Schedules and coordinates day-to-day activities of caregivers. Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.
- Maintain complete, accurate, and timely client records, ensuring compliance with applicable laws and regulations. Routinely contact clients regarding accounts receivable and maintain compliance with agency policies and procedures.
- Maintains documentation of associate work records in Wellsky/ClearCare and ensures current and complete personnel records for all home care associates.
- Prepares and digitally organizes scheduling and care coordination processes such as new hire onboarding, client care, and client information packets.

STRESS MANAGEMENT
- Performs on-call coordinator duties as needed.
- Maintains professionalism in all interactions.
- Ability to multitask in a high-functioning office environment.

LIKABILITY
- Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.
- Serves as a team player within an office environment.
- Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

RESOURCEFULNESS
- Seek out opportunities to improve the client experience, going beyond the call of duty to surpass barriers and re-stimulate projects related to client care.
- Perform other general office and clerical functions and duties as assigned.

**EDUCATION / SKILLS / ABILITIES / AVAILABILITY**
- Minimum two years of home care office scheduling and care coordination experience.
-