HR Service Center Assistant

Found in: Talent US C2 - 2 weeks ago

Dallas, United States McCarthy Building Full time

Position Summary

This role will provide support to our Craft population on all companywide Human Resources functions including benefit enrollments, payroll questions and general HR functions. This is an opportunity to provide support for a top performing and growing company wide HR Teams, and gain exposure to nearly all HR functions within a top performing business.

Key Responsibilities:

The HR Service Center Assistant is responsible for acting as a resource and helping educate our employees on various HR related topics. Their duties include providing systems access, discussing benefit options and helping with enrollment, keeping detailed records/ticket logging of employee inquiries.

·Take employee calls and provide accurate, satisfactory answers to their queries and concerns

·Determine the quickest, most effective ways to answer employees’ questions

·Escalate inquiries and concerns

·De-escalate situations by offering patient assistance and support

·Guide callers through common troubleshooting systems access

·Assist with payroll questions, providing information and updates

·Assist the employees in enrolling in dental, vision and medical insurance plans

·Process enrollments quickly and accurately

·Resolve employee issues with benefits administrators and insurance providers

·Ensure that employees are knowledgeable about leaves of absence (LOA)

·Collaborate with a team and shared services to find appropriate solutions

·Provide ongoing employee support for the HR and benefits teams

·Follow up with employees to ensure their questions have been answered to their satisfaction

·15% to 20% travel required

Skills and Abilities:

·Bilingual in Spanish required

·All-in attitude, client service mindset

·Meticulous attention to detail and accuracy

·Analytical skills and creativity in problem solving

·Practical understanding of general business operations

·Excellent interpersonal, written, and verbal communication skills

·Client service oriented with sense of ownership and urgency to resolve issues

·Ability to quickly learn and utilize multiple software systems

·Process improvement mindset

·Sensitivity to working with confidential information and ability to maintain confidentiality

·Self-motivated with ability to work independently

·Desire to learn continuously

·Team orientation with willingness to perform additional duties as needed to contribute to team success

Education and Experience:

·Minimum 3 years of experience in Customer Service, Health Care, Benefits or Human Resources

·Experience working with HR employee data desired

·High School Diploma or higher

·Microsoft Office – Outlook, Word, Excel and Teams

·Ability to learn new systems quickly – Adobe, Smartsheets and Success Factors

·Time Management and Organizational skills

·Resourceful and proactive to resolve requests for employees

·Comfortable making/taking calls and coordinating with a wide variety of people

·Desired but not required, knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting associate benefits programs, including ERISA, COBRA, FMLA, ADA, HIPAA.

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