TRICARE Support Consultant

4 months ago

Columbia, United States TDB Communications, Inc. Full time

TRICARE Support Consultant (On-Site)

Job Description                                                                                 

TDB Communications LLC is seeking Operational TRICARE Support Consultants to join our Columbia, South Carolina team. As an operations support consultant, you will provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines. Maintain TDB’s highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery. TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship. Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers. Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program. To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.

Start Date: Mid-September 2024


Location: Columbia, South Carolina (on-site)


Hours of Operations/Schedule – The TSC will align to an operations schedule that best fits the business, employees and projects’ needs.

  • Candidates Must be flexible with all schedules.

                  **Please note that all schedules are subject to change due to business needs.


Pay and Benefits:

Base rate:

$17.20-18.75 HRLY – Monolingual

$17.20-20.63 HRLY – Bilingual

Medical, Dental, and Vision benefits available

401(k) available with company match

Paid holidays

PTO (Paid Time Off)

 


Essential Duties and Responsibilities 

  • Ensure incoming communications are answered promptly, appropriately, and courteously
  • Demonstrate a “can do” and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
  • Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
  • Retrieve, research, and analyze data from multiple databases to answer client concerns.
  • Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
  • Accurately perform all data entry functions to reflect and document client activity/transactions and do so in a timely manner
  • Ability to multi-task and have multiple screens/programs opened at the same time
  • Meet performance requirements and maintain knowledge of project policies and procedures
  • Actively participate in and support departmental and organizational quality initiatives and goals
  • Work in a systematic, methodical, and orderly way to maintain quality work and high productivity 
  • Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment
  • Make recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements
  • Complete any other reasonable duties as requested by the manager
  • Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules


Experience 

  • Minimum of 1+ years of contact center experience, preferably in healthcare related environment
  • 3+ years of experience in delivering excellent customer service in a high-paced environment
  • Experience with healthcare insurance plans and billing
  • Experience with military health program
  • Experience of healthcare terms
  • Experience working remotely as part of a team including using Microsoft  
  • Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools


Skills:

  • Ability to speak Spanish, highly desirable
  • Excellent written and oral communication skills
  • Strong interpersonal skills with the ability to build relationships
  • Proactive, self-starter with the ability to work well in a team environment
  • Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking


Education: 

  • Bachelor’s Degree or equivalent government or private-sector work experience; Minimum High School Diploma
  • Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
  • Ability to pass a skills assessment


Minimum Requirements:  

  • Ability to obtain US Security Clearance
  • Must be a US Citizen 
  • Ability to work a shift during standard hours of operation which are Monday-Friday from 9AM-MIDNIGHT EST. Extended hours, weekend and/or holiday hours may be required on occasion. 

 

  

 

About TDB 
  • TDB Communications, Inc. is an 8(a) minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.
  • Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We have proven our ability to serve the government with the highest levels of quality and productivity.
  • Reasonable Accommodation
  • If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO StatementTDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Texting Notice We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

  • TRICARE Support Consultant

    3 weeks ago

    Columbia, South Carolina, United States TDB Communications, Inc. Full time

    Job Title: TRICARE Support ConsultantAt TDB Communications, Inc., we are seeking a highly skilled TRICARE Support Consultant to join our team. As a TRICARE Support Consultant, you will play a critical role in providing exceptional customer service to our beneficiaries, end users, and clients.Job Summary:The TRICARE Support Consultant will be responsible for...

  • TRICARE Support Consultant

    1 month ago

    Columbia, South Carolina, United States TDB Communications, Inc. Full time

    Job Title: TRICARE Support ConsultantAt TDB Communications, Inc., we are seeking a highly skilled and experienced TRICARE Support Consultant to join our team. As a TRICARE Support Consultant, you will play a critical role in providing exceptional customer service to our beneficiaries, end-users, and clients.Job Summary:The TRICARE Support Consultant will be...

  • TRICARE Support Consultant

    2 weeks ago

    Columbia, South Carolina, United States TDB Communications, Inc. Full time

    Job DescriptionTDB Communications, Inc. is seeking a skilled TRICARE Support Consultant to join our team in Columbia, South Carolina. As a TRICARE Support Consultant, you will provide exceptional customer service to beneficiaries, end users, and clients, ensuring a high level of satisfaction and quality case coordination.The ideal candidate will have a...

  • TRICARE Support Consultant

    2 weeks ago

    Columbia, South Carolina, United States TDB Communications, Inc. Full time

    Job DescriptionTDB Communications, Inc. is seeking a highly skilled TRICARE Support Consultant to join our team in Columbia, South Carolina. As a key member of our operations team, you will provide exceptional customer service to beneficiaries, end users, and clients, ensuring a seamless experience with the TRICARE program.Key Responsibilities:Provide timely...

  • TRICARE Support Consultant

    1 month ago

    Columbia, South Carolina, United States TDB Communications, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced TRICARE Support Consultant to join our team in Columbia, South Carolina. As a key member of our operations team, you will provide exceptional customer service to our beneficiaries, end users, and clients, ensuring a seamless and efficient experience.Key ResponsibilitiesAnswer incoming...

  • Water/Wastewater Project Engineer

    1 week ago

    Columbia, South Carolina, United States Talent Consultant Group Full time

    Talent Consultant Group is partnering with a client seeking a Project Engineer with 4-10 years of experience in South Carolina offices. The successful candidate will serve municipal water, wastewater, and reclaimed water-related client services.The client is a 100% employee-owned, full-service environmental and infrastructure consulting firm with over 800...

  • Lactation Consultant

    2 weeks ago

    Columbia, Maryland, United States Chase Brexton Health Care Full time

    Job SummaryThe Lactation Consultant at Chase Brexton Health Care plays a vital role in providing patient-centered lactation support services. This position requires a high level of expertise in lactation assessments, management, and education. The ideal candidate will have a strong understanding of breastfeeding and chest-feeding dynamics, as well as the...

  • Compliance Consultant

    2 weeks ago

    Columbia, Maryland, United States Booth Management Consulting Full time

    Job OverviewBooth Management Consulting, LLC is seeking a highly motivated and detail-oriented Compliance Intern to join our team. As a Compliance Intern, you will have the opportunity to gain valuable experience in the dynamic world of compliance consulting.Key ResponsibilitiesAssist with testing transactions of government contract auditsProvide support to...

  • Compliance Consultant

    4 weeks ago

    Columbia, Maryland, United States Booth Management Consulting Full time

    Job Opportunity: Compliance InternBooth Management Consulting, LLC is seeking a highly motivated and detail-oriented Compliance Intern to join our team. As a Compliance Intern, you will have the opportunity to gain valuable experience in the dynamic world of compliance consulting.About the Internship:This internship offers a unique opportunity to work...

  • Leasing Consultant

    1 month ago

    Columbia, South Carolina, United States Dasmen HR LLC Full time

    Job Title: Leasing ConsultantWe are seeking a highly motivated and results-driven Leasing Consultant to join our team at Dasmen Residential. As a Leasing Consultant, you will be responsible for leasing apartments and providing exceptional customer service to our residents.Key Responsibilities:Interview and qualify prospective tenants to ensure they meet our...

  • IT Controls Consultant

    2 weeks ago

    Columbia, Maryland, United States Guidehouse Full time

    Job SummaryGuidehouse is seeking a highly skilled IT Controls Consultant to join our team. As an IT Controls Consultant, you will help clients optimize their IT controls structure, improving transactional and decision support processes, and refining organizational designs. You will work closely with clients to identify areas for improvement and develop...

  • Energy Consultant

    1 month ago

    Columbia, South Carolina, United States Solar Energy Partners Full time

    Energy Consultant Job DescriptionSolar Energy Partners is seeking a dynamic and motivated Energy Consultant to join our team in Atlanta, GA. As an Energy Consultant, you will play a crucial role in helping clients understand their energy needs and offering tailored solutions to improve efficiency and reduce costs.Key Responsibilities:Identify and develop new...

  • Operations Consultant

    2 weeks ago

    Columbia, South Carolina, United States ACS Professional Staffing Full time

    Job Title: Operations ConsultantJob Summary:We are seeking an experienced Operations Consultant to join our team at ACS Professional Staffing. As an Operations Consultant, you will play a critical role in supporting the development of programs for new nuclear projects, including incorporating best practices and regulations from NRC, NEI, and EPRI.Key...

  • Nurse Consultant

    4 weeks ago

    Columbia, South Carolina, United States Confluence Health Full time

    Job SummaryWe are seeking a skilled Nurse Consultant to join our team at Confluence Health. As a key member of our healthcare team, you will provide leadership and direction to ensure exceptional patient care and service.Key Responsibilities:Collaborate with healthcare professionals to deliver high-quality patient care and services.Coordinate patient flow...

  • Organizational Effectiveness Consultant

    4 weeks ago

    Columbia, Maryland, United States GP Strategies Full time

    Job SummaryGP Strategies Corporation is a global performance improvement solutions provider of training, sales enablement, business consulting, and engineering services. We help organizations improve their effectiveness by delivering innovative and superior training, consulting, and business improvement services, customized to meet the specific needs of our...

  • Organizational Effectiveness Consultant

    4 weeks ago

    Columbia, Maryland, United States USA 100 GP Strategies Corporation Full time

    Job SummaryWe are seeking a highly skilled Principal Organizational Effectiveness Consultant to join our team at GP Strategies Corporation. As a key member of our Leadership and Advisory Services Group, you will be responsible for developing and executing the strategic direction of our consulting services.Key ResponsibilitiesDevelop business performance...

  • Energy Consultant

    4 months ago

    Columbia, United States Solar Energy Partners Full time

    Job Title: Energy ConsultantLocation: Atlanta, GACompensation: Bi-weeklyJob Description:We are seeking dynamic and motivated solar sales professionals to join our team as Energy Consultants in Atlanta, GA. This role offers the opportunity to develop into a W2 position with our company. As an Energy Consultant, you will play a crucial role in helping clients...

  • Energy Consultant

    1 month ago

    Columbia, South Carolina, United States Solar Energy Partners Full time

    Job OverviewSolar Energy Partners is seeking a dynamic and motivated Energy Consultant to join our team in Atlanta, GA. As an Energy Consultant, you will play a crucial role in helping clients understand their energy needs and offering tailored solutions to improve efficiency and reduce costs.Key ResponsibilitiesIdentify and develop new business...

  • Sales Consultant

    4 weeks ago

    Columbia, South Carolina, United States Chapin Furniture Full time

    Job OpportunityWe are seeking a highly motivated and creative Sales & Design Consultant to join our team at Chapin Furniture. As a Sales & Design Consultant, you will be responsible for guiding clients through the residential design process, listening to their needs, and helping them coordinate fabrics, furniture, textures, and colors to create inspiring...

  • Sales Consultant

    2 weeks ago

    Columbia, South Carolina, United States Welcome Wagon Full time

    Job OverviewWelcome Wagon is seeking a highly motivated and results-driven Sales Consultant to join our team. As a Sales Consultant, you will be responsible for identifying new business opportunities and building relationships with local businesses to promote our services.Key Responsibilities:Lead Generation: Identify potential clients through various...